Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16489 reviews)

View other StepChange products

4.95

Based on 16,489 reviews, last reviewed 9th May 2026

85250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They put your mind at ease your not alone. I was a shamed I got into the mess and they treated me with respect I can’t thank them enough. Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16489)

Simply outstanding in every way ..

Amazing charity and people also, I struggle with any sort of forms and gathering info, but they made it all manageable with out stress Made my financial life manager again can thank them enough Reviewed on: 6th May 2026

A Supportive Lifeline in a Stressful Time

My situation was complicated and overwhelming, but the staff at Step Change were patient and incredibly supportive throughout. The online application was clear, simple, and easy to navigate. Their reassurance and understanding made a real difference, guiding me confidently through every step of the process. Reviewed on: 6th May 2026

StepChange made a difficult time for me much easier...

StepChange made a difficult time for me much easier by dealing with the admin and knowing what they were doing and doing it well and kindly and professionally. Thank goodness for you guys, highly recommended! Reviewed on: 6th May 2026

Amazing experience.

Amazing experience. O recommend everyone who needs help and cannot cope anymore . Reviewed on: 6th May 2026

Debt due to stalker .

I dated a person turned out to be a stalker i had to leave no furniture etc I had kids thats when I went into debt I bought on credit I couldnt afford now for years I have been paying back what I owe at a rate I can afford kind regards Reviewed on: 6th May 2026

Always been there for me, don't know what I would of...

Always been there for me, don't know what I would of done without them. Reviewed on: 6th May 2026

Absolutely brilliant service.

Absolutely brilliant service.. made me feel relaxed which helped with the anxiety of going through my debt issues Reviewed on: 6th May 2026

I owed money i got sick.

I owed money i got sick.and was struggling Reviewed on: 6th May 2026

Desperate times sorted by StepChange

StepChange saved me during a very difficult time where my mental health did not allow me to focus and prioritise my money problems. Their step by step guidance and caring and supportive operators allowed me to establish an affordable plan that made my life easier and less desperate. Reviewed on: 6th May 2026

StepChange relieved so much stress by helping me man...

StepChange relieved so much stress by helping me manage my debt. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt Management
from Creditfix 4.76 from 795 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub