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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very helpful very understanding I fell ill and they...

Very helpful very understanding I fell ill and they helped me a lot Reviewed on: 2nd May 2024

Had a very good experience with StepChange.

Had a very good experience with StepChange. I suffer with Generalised Anxeity Disorder, they where very good at taking this into account and helping me work through the process in a way that did not trigger my anxiety. Reviewed on: 2nd May 2024

Step Change helped me immensely.

At a time of extreme depression and anxiety, Step Change helped me to sort out my finances and found a solution to my problem. I will be forever grateful for their great service. Thank you Step Change! Reviewed on: 2nd May 2024

I have always found StepChange staff to be very unde...

I have always found StepChange staff to be very understanding and helpful. They advised me on current debt and setup a repayment plan for me Reviewed on: 2nd May 2024

The help and support from StepChange has been life c...

The help and support from StepChange has been life changing, reducing stress and allowing us to see an end point. Reviewed on: 2nd May 2024

debt management made easy

i had a lot of debt with several companies and Stepchange helped make the repayments simple and manageable with one monthly payment Reviewed on: 2nd May 2024

Helpful and understanding.

Helpful and understanding. Helping me with my debt issues which helps me with my well being issues .So thank you. Reviewed on: 2nd May 2024

They have been very helpful and understanding me

They have been very helpful and understanding me Reviewed on: 2nd May 2024

Great service always explains everything so can be u...

Great service always explains everything so can be understood I also got family members to join Reviewed on: 2nd May 2024

Great considerate none judgemental help from a very...

Great considerate none judgemental help from a very experienced team. Reviewed on: 2nd May 2024

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