Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,707 reviews, last reviewed 12th May 2026
95850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Absolutely amazing in every way! Absolutely amazing in every way! I have been using Stepchange for a few years now as my work hours had reduced due to a back injury and I couldn’t kee... Read more Reviewed on: 12th May 2026
Susan 's avatar
Susan

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16707)

Debt is still a taboo subject

5
Debt is still a taboo subject, stepchsnge have always treated me with respect and in a non judgemental way, I will be forever grateful for ths Reviewed on: 1st May 2024
Jackie 's avatar
Jackie

They are amazing people to talk to.

5
They are amazing people to talk to. Not to judge you , but give you your life back , if there is one thing you must do today is to give them a call NOW !!! Reviewed on: 1st May 2024
JJ's avatar
JJ

The online angels.

5
If it wasn't for the kind heart right at the very beginning I would still be up to my eyes in debt. S/C has never once made feel like i cant cope or that i should no better, they have been a bloody rock. When i needed to pause they were great about it, they are always helpful and they talk to you like a human being not a case. Reviewed on: 1st May 2024
Louise P's avatar
Louise P

Stepchange was a lifesaver for me.

5
Stepchange was a lifesaver for me. I got myself back on track and feel so much better and looking forward to a debt free future Reviewed on: 1st May 2024
Jane 's avatar
Jane

Wish I had done this years earlier!

5
Wish I had done this years earlier! A great service - so empathetic and understanding and didn't judge me. They took it all away from me and they did all the work. A fantastic company to use if you are struggling with debt - don't struggle anymore ! Reviewed on: 1st May 2024
Lynn L's avatar
Lynn L

Life Changing Debt advice

5
Stepchange is an amazing debt charity that really helped me turn my life around. All the staff are caring, non-judgemental and impartial advice. Reviewed on: 1st May 2024
RLE's avatar
RLE

Sincere, heartfelt praise

5
Anyone can find themselves in financial trouble and StepChange will help them to resolve their issues without judgment and with expert advice. Reviewed on: 1st May 2024
Robert S's avatar
Robert S

genuine empathy

5
Extremely helpful and showed genuine empathy toward my situation. Thank you Reviewed on: 1st May 2024
nina's avatar
nina

Step Change turned our lives around

5
Step Change helped us turn our lives around s they never judged just gave us fantastic advice. Reviewed on: 1st May 2024
DavidN's avatar
DavidN

Sympathetic.

5
Sympathetic. Helpful. No judging Reviewed on: 1st May 2024
Sheena Williams 's avatar
Sheena Williams

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill