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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Very friendly and professional staff

Very friendly and professional staff Reviewed on: 2nd May 2024

Very helpful and nothing is to much trouble

Very helpful and nothing is to much trouble Reviewed on: 2nd May 2024

Paying one amount every month is helpful.

Paying one amount every month is helpful and they only contact you once a year (for a review) which is good for self-esteem. Reviewed on: 2nd May 2024

Life savers

Amazing people, saved my life and my sanity, help you find a way out when you think there isn’t one. My only regret, not going to them sooner. Reviewed on: 2nd May 2024

Understanding and professional people

Every time that I rang Stepchange the person/people that I spoke to were very professional, knowledgeable and understanding. The help that they provide takes a massive weight off your shoulders, and allows you to be able to cope with the debt that you have, without having to to renege on your primary debts. They were brilliant! Reviewed on: 2nd May 2024

I was desperate and needed help.

I was desperate and needed help. One of the banks suggested I contact SpetChange and I couldn't be happier with the help they gave me and continue to give me. It was an extremely stressful time for me and they sorted my issue quickly and effeciently. Reviewed on: 2nd May 2024

Very easy, professional service.

Very easy, professional service. They explain what’s going to happen throughout the process. Easy to contact if you have a query. Very good. Reviewed on: 2nd May 2024

Really helpful make you feel at ease

Really helpful make you feel at ease Reviewed on: 2nd May 2024

StepChange - SUPERB service/help

So helpful - understood debt management to a 't' - explained everything in detail - very thorough when going through my debt issues - made me feel valued & were not 'judgemental' in any way. My life/mental health is so much better now - THANK YOU. Reviewed on: 2nd May 2024

Efficient understanding and patient in dealing with...

Efficient understanding and patient in dealing with me at my most vulnerable Reviewed on: 2nd May 2024

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