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StepChange: Debt advice reviews

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4.95
Based on 16,710 reviews, last reviewed 12th May 2026
96000% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

When you are in debt, you feel afraid and ashamed. When you are in debt, you feel afraid and ashamed. The non-judgemental approach made it easier to be open with the debt. And the support that I have r... Read more Reviewed on: 12th May 2026
Lorraine M's avatar
Lorraine M

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16710)

genuine empathy

5
Extremely helpful and showed genuine empathy toward my situation. Thank you Reviewed on: 1st May 2024
nina's avatar
nina

Step Change turned our lives around

5
Step Change helped us turn our lives around s they never judged just gave us fantastic advice. Reviewed on: 1st May 2024
DavidN's avatar
DavidN

Sympathetic.

5
Sympathetic. Helpful. No judging Reviewed on: 1st May 2024
Sheena Williams 's avatar
Sheena Williams

Very helpful, friendly and understanding from start...

5
Very helpful, friendly and understanding from start to finish and along the way. Definitely helped reduce a lot of stress and worry regarding debts. Highly recomendable. Don't hesitate to contact for help and advice if you have any financial worries. Reviewed on: 1st May 2024
TF's avatar
TF

They are there to help anyone with debt problem

5
They are there to help anyone with debt problem Reviewed on: 1st May 2024
Gideon Adjei's avatar
Gideon Adjei

Overall great service and well worth it

5
Overall great service and well worth Reviewed on: 1st May 2024
Phil's avatar
Phil

My mind and life was plagued with excessive debt pro...

5
My mind and life was plagued with excessive debt problems and a severe cash flow crisis. 3 years on from contacting Step Change my mind and life are back in control. Reviewed on: 1st May 2024
Craiglls's avatar
Craiglls

Life changing help, helped me immensely

5
Life changing help, helped me immensely Reviewed on: 1st May 2024
Jw's avatar
Jw

Couldn't of been without their help , sorted my life...

5
Couldn't of been without their help , sorted my life and worry out and my finances were put in order ,I now can sleep a bit better than before I had step change . Reviewed on: 1st May 2024
Janice A's avatar
Janice A

recommended highly

5
helpful not judgemental and that is a very important part of it.Able to set me up with manageable payments. i would recommend them highly Reviewed on: 1st May 2024
Alison H's avatar
Alison H

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