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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16711 reviews)

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4.95

Based on 16,711 reviews, last reviewed 12th May 2026

96050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to talk to them . Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16711)

recommended highly

helpful not judgemental and that is a very important part of it.Able to set me up with manageable payments. i would recommend them highly Reviewed on: 1st May 2024

Sorted my problem out debt free now

Sorted my problem out debt free now Reviewed on: 1st May 2024

Salvation

Got me to a place where I felt back in control at a time I was going through cancer. I recommend to anyone in difficulty to contact Reviewed on: 1st May 2024

We had debt of £54,000 and were sinking, we contact...

We had debt of £54,000 and were sinking, we contacted Step Change and were told they would talk to our debtor's to arrange a payment plan and find the solution. We are now 4 years in and have our debt down to £12,000 and will have this paid off by the start of 2026. Best decision we ever made and highly recommend using this service. Reviewed on: 1st May 2024

Very helpful staff.

Very helpful staff. Easy to use service, peace of mind. Reviewed on: 1st May 2024

Very helpful and took the stress off me

Very helpful and took the stress off me Reviewed on: 1st May 2024

Help me sort all my debt problems with no hassle.

Help me sort all my debt problems with no hassle. And very friendly Reviewed on: 1st May 2024

FIRST CLASS HELPFUL FRIENDLY SERVICE.

The advisors are all very empethetic and friendly and knowlegable.Nothing is too much trouble for them and they are very kind and understanding. They could not privide a better service- I was most impressed and would recommend for anyone worrying to contact them for helpful ĝuidance. Reviewed on: 1st May 2024

Used step change due to mounting debts , payday loan...

Used step change due to mounting debts , payday loans and finding more money going out than coming in Reviewed on: 1st May 2024

They have helped me deal with my debt taking that wo...

They have helped me deal with my debt taking that worry off me. They are always there to support me Reviewed on: 1st May 2024

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