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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Very helpful and professional staff,always able to a...

Very helpful and professional staff,always able to assist Reviewed on: 2nd May 2024

An incredible and supportive service

Stepchange helped set up my Debt Management plan 2 years ago. They were kind, understanding and incredibly helpful, finding the right plan for my family in a non judgemental way. I cannot put into words the impact this has had on our family (in a positive way!). We are all happier, healthier and not constantly worried about our debts and finances. Our situation had caused me to be incredibly stressed, anxious and medicated, with debts consuming my every thought. Stepchange has helped us learn how to budget appropriately and has been very supportive. I honestly don't know if I would be here today if it wasn't for stepchange- thank you so much! Reviewed on: 2nd May 2024

Stepchange really did change our lives.

Stepchange really did change our lives. We can now live again. Reviewed on: 2nd May 2024

Debt Management

Managed to get myself into a pretty deep hole with debt and stepchange helped pull me out of that hole, there was no judgement from them just a helpful voice on the end of the phone. Reviewed on: 2nd May 2024

a life saver

They are a life saver and all of the experts that I’ve spoken to have been extremely helpful and professional Reviewed on: 2nd May 2024

professional service..

Stepchange dealt wit my issues professionally and relieved a lot of the stress in my life. Reviewed on: 2nd May 2024

I can get by now thanks to your help

I can get by now thanks to your help Reviewed on: 2nd May 2024

Friendly team and compassionate service.

Friendly team and compassionate service. Would highly recommend, they helped us so much getting control over our finances. Reviewed on: 2nd May 2024

Made things easy to deal with and clarity was perfec...

Made things easy to deal with and clarity was perfect, all easy to understand. Reviewed on: 2nd May 2024

Highly recommend Stepchange, I was really worried wh...

Highly recommend Stepchange, I was really worried when I fell into financial difficulty and they supported me in arranging an affordable repayment plan I could manage and were very supportive and professional throughout. Reviewed on: 2nd May 2024

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