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StepChange: Debt advice reviews

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4.95
Based on 16,719 reviews, last reviewed 13th May 2026
96350% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

4

The customer service department there is flexible a... The customer service department there is flexible and ready to help Reviewed on: 13th May 2026
Deda L's avatar
Deda L

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16719)

Has helped me with my debt and can always b very hel...

5
Has helped me with my debt and can always b very helpful with budgeting how much to pay so I can afford each month Reviewed on: 1st May 2024
Lisa's avatar
Lisa

Help so much with my debt management plan

5
Help so much with my debt management plan Reviewed on: 1st May 2024
Jessica's avatar
Jessica

Really easy to set up and manage.

5
Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024
Lucy S's avatar
Lucy S

Have always handled my concerns professionally

5
Have always handled my concerns professionally Reviewed on: 1st May 2024
Dilys B's avatar
Dilys B

It's been such an easy process.

5
It's been such an easy process. No more worrying sleepless nights.... friendly and understanding people Reviewed on: 1st May 2024
Joanna H's avatar
Joanna H

Peace of mind and excellent service

5
Peace of mind and excellent service Reviewed on: 1st May 2024
Richard Harrison's avatar
Richard Harrison

Great and wished I had used them sooner.

5
Great and wished I had used them sooner. Reviewed on: 1st May 2024
Craig's avatar
Craig

Was having sleepless night until I got Intouch with...

5
Was having sleepless night until I got Intouch with StepChange helped me sort my finances out lovely staff Reviewed on: 1st May 2024
Iris 's avatar
Iris

Very easy to understand, polite and helpful staff ,m...

5
Very easy to understand, polite and helpful staff ,make you feel in control again Reviewed on: 1st May 2024
Paula Rowson's avatar
Paula Rowson

Step change debt charity help me in a difficult situ...

5
Step change debt charity help me in a difficult situation. Glad that I was advised to use their services. Reviewed on: 1st May 2024
Ruta 's avatar
Ruta

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