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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16716 reviews)

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4.95

Based on 16,716 reviews, last reviewed 13th May 2026

96300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful advice Appreciate the advice and assistance received from stepchange to enable me to resolve my debt problems with the minimum of effort on my part Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16716)

Life saver

If it wasn't for StepChange, I don't know how I would've been able to sort out my financial difficulties Reviewed on: 1st May 2024

Gratefull...

They make you feel relaxed explain everything and give u time to think about things Reviewed on: 1st May 2024

Step change have really helped me

Step change have really helped me deal with a large amount of debt. They always answer their phones in good time, make me feel listened to, take time to explain and help me to feel less afraid of the future. Reviewed on: 1st May 2024

Changed my life

Stepchange are providing a wonderful service that has honestly improved my life tenfold. I never thought I’d be able to pay off my debt but they have made it so easy and stress free. By this time next year, I’ll be debt free and that is 100% because of Stepchange. Whenever I’ve needed to speak to them, they’ve been amazing. I’ve learned how to budget and don’t have to end each month feeling like I am drowning. Thank you Stepchange, I am so grateful!! Reviewed on: 1st May 2024

Step Change have been instrumental in me turning my...

Step Change have been instrumental in me turning my financial situation around. They are completely non judgemental and have helped me to feel more in control of what was a spiralling debt issue. Now, I feel I am on the road to getting myself into a good position financially. Reviewed on: 1st May 2024

Fantastic experience .

I was in a bad place and felt I had nowhere to turn but the staff were fantastic and I can certainly sleep better than I was Reviewed on: 1st May 2024

StepChange could not have been more understanding an...

StepChange could not have been more understanding and helpful when I approached them with my debt issues. A plan was put into place swiftly and with sufficient flexibility to meet the fine balance between repayment and maintaining ability to cope in current exconomic climate. I am extremely grateful. Reviewed on: 1st May 2024

Has helped me with my debt and can always b very hel...

Has helped me with my debt and can always b very helpful with budgeting how much to pay so I can afford each month Reviewed on: 1st May 2024

Help so much with my debt management plan

Help so much with my debt management plan Reviewed on: 1st May 2024

Really easy to set up and manage.

Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024

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