Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Helped me massively basically turned my life around

Helped me massively basically turned my life around Reviewed on: 2nd May 2024

Great service made me feel so much better about my s...

Great service made me feel so much better about my situation Reviewed on: 2nd May 2024

Very Nice Customer care & fully dedicated to help pe...

Very Nice Customer care & fully dedicated to help people who are struggling with financial problems Reviewed on: 2nd May 2024

Began as clueless, but now in control

Began as clueless how to manage my debt situation. StepChange listened, understood and guided me to a very good place! I now feel totally in control and confident moving towards being debt free. Reviewed on: 2nd May 2024

Life changing.

Life changing. reduced the stress of trying to manage my debt on my own and it was so easy to set up too! Reviewed on: 2nd May 2024

Excellent help

StepChange really helped me clarify and sort out my debts into a manageable solution. Reviewed on: 2nd May 2024

Great Job Rob...

Rob the adviser took his time to help with my debt management to get me back up and running again. Also, Rob helped me with my debts to get more up-to-date with Doug - who is my next of kin was put onto my plan to help with my debt situation. Many Thanks. Reviewed on: 2nd May 2024

Being in the situation of debt is very worring, with...

Being in the situation of debt is very worring, with the help from step change it's made the whole experience alot easier than dealing with it all alone Reviewed on: 2nd May 2024

Excellent debt management plan and service

I got myself into some financial difficulties due to overspending and some bad investments. I was encouraged to seek some help to help me manage my debts. Stepchange provided and excellent advice and debt management plan. They combined all of my debts and managed them for me,so I didn't have to deal with my bank personally at all. I just send the money to them and they split it as needed. You can call them if you are not sure about something. Their customer service is very good and explained everything very well. You can manage your debt management plan trough their website which is very handy. Every time that your income or expenses change you can adjust the plan to suit your needs. Stepchange saves a lot of headaches and are managing all of your debts for you,so you can live your life without worrying too much. Overall excellent service. Reviewed on: 2nd May 2024

From despair to confidence

I got into several thousands in debt and felt close to despair. Stepchange made me realise that the situation was manageable, gave me invaluable advice about creating a budget, and gave me a way to repay so within a few years I was debt-free with minimal pain. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub