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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

A Godsend to those struggling with unmanageable debt...

Was struggling to cope with all my debts until Step Change took over managing them for me with one affordable monthly payment. It's given me a new lease of life. No more trying to juggle unmanageable debt! A Godsend. Reviewed on: 2nd May 2024

StepChange has given me the most outstanding help.

StepChange has given me the most outstanding help. Their guidance and support has provided a mechanism for me to cope with the debt I have and remove the debilitating worry that I endured before their intervention. Reviewed on: 2nd May 2024

without your help i would be very lost i would like...

without your help i would be very lost i would like to thankyou very much otherwise i would be in court Reviewed on: 2nd May 2024

StepChange saved me !

StepChange saved me from a breakdown as I was spiralling with debt. Thanks to their brilliant support, I have been in control of my finances and no more feeling overwhelmed and cornered anymore. Reviewed on: 2nd May 2024

Very clear and easy talking to people who know what...

Very clear and easy talking to people who know what problems people have and how to help Reviewed on: 2nd May 2024

Understanding

Very helpful and understanding, very friendly and put you at ease. Reviewed on: 2nd May 2024

Fabulous

Fabulous, one payment to them and they sort out my debt Reviewed on: 2nd May 2024

Take that First Step..Change

Step Change was there for me when I needed help and are still there for me now and so glad they were can’t rate them highly enough…need help with your debts give them a try you’ll be so glad you did Reviewed on: 2nd May 2024

Excellent advice received from StepChange at all times.

Excellent advice received from StepChange at all times. Allowing us to make informed decisions about our situation. Reviewed on: 2nd May 2024

Flawless Service

This is my second time using StepChange and both experiences have been flawless. Reviewed on: 2nd May 2024

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