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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Easy way to be debt free

Stepchange did all the work for me in setting up the payments with my debtors. My payment amount was looked at regularly to make sure I could afford them so I just had to pay regularly every month and now my debt has gone from thousand to a couple of hundred big thank you stepchange. Reviewed on: 2nd May 2024

Super Helpful and Attentive

Everyone I have spoken to has been super helpful and understanding, and they keep you poromptly informed about all things related to your account. Reviewed on: 2nd May 2024

Can't fault them, they take all of the stress away a...

Can't fault them, they take all of the stress away and don't make you feel like a bad person for letting yourself get into debt in a world where it is so easy to do this. Reviewed on: 2nd May 2024

Very polite understanding helpful given me peace of...

Very polite understanding helpful given me peace of mind Reviewed on: 2nd May 2024

Stepchange have helped me all of the way through my...

Stepchange have helped me all of the way through my DMP and made everything so easy. Reviewed on: 2nd May 2024

Can’t Thank StepChange Enough

I had racked up a few credit card debts and loans. I called up StepChange and they was non judgemental and helped me sort out a monthly payment to my debts until my debts was cleared. If you’re struggling to clear your debts give them a call they are great for advice too. Reviewed on: 2nd May 2024

Very easy to apply , many options available for each...

Very easy to apply , many options available for each individual to meet their own personal requirements Reviewed on: 2nd May 2024

Step Change are amazing.

Step Change are amazing. Saved me the stress caused my debt situation. Friendly and helpful, they made an appalling situation into a positive one. Can’t thank them enough. Reviewed on: 2nd May 2024

Very helpful.

Very helpful. Easy and fast setup. Non judgmental. And great portal to see all your information. Reviewed on: 2nd May 2024

Step by step help

They were great in helping from the start. Took a lot of worry away with paying what I could afford. They went through a step by step management plan with me and it helped paying something which I was happy to do. Great help Reviewed on: 2nd May 2024

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