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StepChange: Debt advice reviews

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4.95
Based on 16,712 reviews, last reviewed 13th May 2026
96100% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

Great service Brilliant, caring and informative approached and helped me get back on track Reviewed on: 13th May 2026
Becks's avatar
Becks

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16712)

Customer service was excellent.

5
Customer service was excellent. They understood my problem and I was not left feeling stupid for getting into this situation. Reviewed on: 1st May 2024
Karen T's avatar
Karen T

From first conversation

5
From first conversation with them they have been so understanding and made everything so easy to manage my debt Reviewed on: 1st May 2024
robert Crawford 's avatar
robert Crawford

Fantastic service, fully understanding

5
I call as I was in a complete mess, due to trying to survive the cost of living crisis I had got into 6000 pounds debt and was sinking. Stepchange change that for me. It was a fantastic day when I called them, life changing and not made to feel like I had failed. 3.3 years and I will be debts free. Reviewed on: 1st May 2024
T's avatar
T

Help get in control and worry less

5
It's a good service, the fact you can do it all online is great if your nervous about talking to someone. But you can also phone and talk to a human too. I've now been in my DMP for over a year and pay it once a month without worrying about my debts. I even tell my patients about this service through my job role as I support people who could be in debt and suffering from financial hardship. Reviewed on: 1st May 2024
Daniel Biggin's avatar
Daniel Biggin

Everything is easy to set up with step change and if...

5
Everything is easy to set up with step change and if you continue to make payments then there’s very little to worry about Reviewed on: 1st May 2024
Steven Alker's avatar
Steven Alker

Absolutely wonderful people.

5
Absolutely wonderful people.Helpful and treat you with respect, no judgement just help Reviewed on: 1st May 2024
Bev's avatar
Bev

Not only Step Change helped me every step of the way

5
Not only Step Change helped me they make sure to send help and information via emails Reviewed on: 1st May 2024
Andrew H's avatar
Andrew H

Excellent

5
Excellent, helped me with my debt management, and further service queries Reviewed on: 1st May 2024
Glenys Hornsby's avatar
Glenys Hornsby

Excellant company

5
Professional, friendly and knowledgable Reviewed on: 1st May 2024
Stephen K's avatar
Stephen K

My problems were very quickly sorted.

5
My problems were very quickly sorted. Very pleased with service Reviewed on: 1st May 2024
Ernest T's avatar
Ernest T

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