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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16805 reviews)

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4.95

Based on 16,805 reviews, last reviewed 18th May 2026

100500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So glad to have Stepchange beside me! Where to start. Every representative who answers my every call was so helpful, calm and very supportive. They allowed me to be vulnerable, cry my eyes... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16805)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Caring

I have been give the best cervices I could get during those difficult times. Reviewed on: 9th July 2023

Supportive and friendly

Stepchange have helped me with my depts so much , they have been understanding, helpful and friendly. I feel like a weight has been lifted by getting their help. Thank you stepchange Reviewed on: 9th July 2023

The answer to your financial worries.

I had several credit card debts that were adding interest so I was unable to get my financial affairs in order. I was advised to contact Stepchange and they have put me on a Debt Management Plan. I would recommend them to anyone who is struggling with managing their finances. Reviewed on: 9th July 2023

Huge relief and help with debt

Step change were a massive help and relief with my debt situation. I was really struggling and they were able to help me to rationalise my debt and make a single debt management plan payment a month. Reviewed on: 9th July 2023

Save my life

They do not judge, not ask more than should know,very professional support Reviewed on: 9th July 2023

The help I needed.

It took me a long time to accept I needed help, From first contact with StepChange, the staff were so helpful and guided me through the process, 6 months later and life is less stressful now. Still a long way to go but I will make it thanks to the support. Reviewed on: 9th July 2023

Excellent service

Unfortunately due to unforeseen circumstances I have had to use Step Change for the second time in 18 years due to the rising cost of living! It is a weight of my mind to know they are there to help! Reviewed on: 9th July 2023

Step Change Charity

I am totally impressed with their totally Professional service. They're helpful and approachable. This is a company that doesn't judge and really give the best advice on taking the right solution. Reviewed on: 9th July 2023

Advice and Practical Help

Step Change offered personal and appropriate help and advice that enabled me to look clearly at my monthly budget and to facilitate a way to manage my debts. An invaluable service. Reviewed on: 9th July 2023

Such a relief

Step change have changed our lives, they took care of everything with creditors and set up an affordable and stress free payment to pay off debts which had spiralled out of control. I don’t know what we would have done without them and we will never get in that situation again. We are so great full that there is a service that helps people like us when needed. Thank you Reviewed on: 9th July 2023

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