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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

The place to call for impartial and FREE debt support

Suffered for years with debt and made a simple call. So helpful and supportive with great advice and guidance. Reviewed on: 1st May 2024

Worked with me.

Worked with me to get my creditor from calling and sending letters. Also helping to get my creditors paid without not more interest added to my debts. Reviewed on: 1st May 2024

Superb in every possible way and no judgement

Superb in every possible way and no judgement Reviewed on: 1st May 2024

extremely helpful team of compassionate people

extremely helpful team of compassionate people Reviewed on: 1st May 2024

Step change was a life saver!

Step change was a life saver!! I was having sleepless nights, worrying about bills... I felt trapped!! Someone recommended Step change so I contacted them straightaway. They were friendly, competent and never made me feel awkward or embarrassed about my situation. They talked me through my finances and things finally made sense! They identified companies that I owed money to and we decided on a reasonable repayment offer, having completed a household budget within our means! With regular updates to your budget you can spot impending "hiccups" but there are always great staff to help you manage things. I would thoroughly recommend Step change to anyone, with their help you will be able to breathe again!! Reviewed on: 1st May 2024

I am very thankful

They helped me a lot and I am very thankful to them. Reviewed on: 1st May 2024

Feedback.

I so grateful for the management of my debt until to be debt free after 2 years, so very helphul and I recommended Step Change Charity thankyou very much Reviewed on: 1st May 2024

Supportive, empathetic, just awesome!!!

Supportive, empathetic, non-judgemental. Fantastic organisation doing really helpful and appreciative work during very hard times. Reviewed on: 1st May 2024

Due to health i found myself struggling with my cumu...

Due to health i found myself struggling with my cumulative debts,trouble is ud been burying my head in the sand oh ego played a part as well.i found the agents extremly hellpfull and took a lot of pressure off me.im nearly a year in in a few months i mat be able to substantially pay more to them and clear my debts earlier.i cannot thank. Them enough Reviewed on: 1st May 2024

Fantastic Service

From the very first interaction with Step Change I felt they really cared and wanted to help. They have helped me go from sleepless nights on how I was going to continue affording things to being able to see a way through. If anyone were to ever tell me they needed help with money I would a million percent recommend Step Change. They made the process simple and not at all stressful. Reviewed on: 1st May 2024

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