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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Don’t delay, get support

I was really worried… but the staff were all so lovely, kind, helpful and non-judgmental. They made a really difficult situation manageable. I can’t thank them enough. Reviewed on: 1st May 2024

Step change has helped me to get through and reduce...

Step change has helped me to get through and reduce the debt am owing. It was really difficult and did not know how to make payment that were piling up with interest. Reviewed on: 1st May 2024

Still not out of debt but making regular payments

I wouldn’t be in the situation I’m in now if it wasn’t for the super friendly and helpful people on the other end of the phone at step change, calls sometimes can be up to an hour and after a long que on the phone it makes a big difference to talk to someone friendly and on your side Reviewed on: 1st May 2024

Excellent, empathetic help and support.

Excellent, empathetic help and support. Took very little time to achieve a perfect (for me and my creditors) solution. The ease of applying made for a sress-free process. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing! Have helped me massively. I’ve had to worry less. Reviewed on: 1st May 2024

Nothing but amazing and helpful.

Nothing but amazing and helpful. I feel.in control of my life again thanks to the support provided Reviewed on: 1st May 2024

Fantastic.

Fantastic. I was so depressed and couldn't see a way out until they gave me so much help and support. Reviewed on: 1st May 2024

A service that lifts pressure and anxiety

Exceptional service. StepChange advisors have shown me absolute compassion and kindness. I felt no judgement. Their system of engaging on behalf of clients lifts so much pressure and anxiety. Reviewed on: 1st May 2024

I was at my wits end trying to balance my debts.

I was at my wits end trying to balance my debts. I couldn’t see a light at the end of the tunnel, but now with step change helping me I have a way out and I can live without debtors breathing down my neck. Reviewed on: 1st May 2024

people were just so helpful and friendly, they helpe...

people were just so helpful and friendly, they helped with how to go forward with my son's debt and other help that he might need, they supported us taking the right steps for him and contacted the companies, which really helped in taking the stress off of us, and made a difficult situation so much easier for us, I can't thank them enough for all their help Reviewed on: 1st May 2024

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