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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,602 reviews, last reviewed 10th Jun 2026
186500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026
Humphrey's avatar
Humphrey

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18602)

So very supportive and helpful at a very difficult t...

5
So very supportive and helpful at a very difficult time. Reviewed on: 1st May 2024
simon.walkington@sky.com's avatar
[email protected]

During Covid I got into financial difficulties

5
During Covid I got into financial difficulties, I contacted Stepchange and the advisor talked me through all of the available options and was very sympathetic. I can now see the light at the end of the tunnel and can sleep sound at night. I can’t thank them enough Reviewed on: 1st May 2024
LR's avatar
LR

An excellent organisation

5
Took away a huge amount of stress when I couldn't cope with life in general Reviewed on: 1st May 2024
Kristian Davies's avatar
Kristian Davies

StepChange are a life saver

5
StepChange have been excellent and very patient from the start. I was nervous about reaching out about my debts but as soon as I finished talking with them, I felt so much better and like there was a light at the end of the tunnel. I now feel I can breathe a little and some weight off of my shoulders. StepChange are wonderful and so helpful at every stage. Thank you. Reviewed on: 1st May 2024
Jennine A's avatar
Jennine A

Really helpful sorted debts into manageable amounts...

5
Really helpful sorted debts into manageable amounts dealing with creditors Reviewed on: 1st May 2024
Andy F's avatar
Andy F

When I found myself in what seemed like an impossibl...

5
When I found myself in what seemed like an impossible situation regarding my debt I spoke with the people at Stepchange : Debt Management and they showed me in straight forward honest discussions that there was a solution to my debt predicament . I joined Stepchange and have been making payments that I can afford and I have found the team at Stepchange are always there to advise and help me make correct decisions as to best way forward. Reviewed on: 1st May 2024
Michael Berrie's avatar
Michael Berrie

Before I spoke to them I felt I was trapped in a deb...

5
Before I spoke to them I felt I was trapped in a debt spiral following my divorce. StepChange helped me by talking to my creditors and arranging a payment plan at no cost. I now have a manageable debt payment that’s given me my life back. Reviewed on: 1st May 2024
Brian R's avatar
Brian R

You are not alone

5
I was worried at first about discussing my debts but they was non judgemental and made me feel I wasn't on my own. We went through all my options and we come up with a plan together what was right for me, they was very understanding and I felt so relieved afterwards Reviewed on: 1st May 2024
H.Brown's avatar
H.Brown

Brilliant Service

5
After falling into arrears due to losing my job in covid, Step Change helped me arrange an affordable plan to repay my creditors. They dealt with all my creditors and set up payment arrangement on my behalf, which took a massive amount of stress off off me. I've been on my debt management plan 2 years now and they still make all my payments on my behalf as well as sending me regular statements and review my financial situation annually. Absolutely brilliant service, which is free. Reviewed on: 1st May 2024
Lauren's avatar
Lauren

Fantastic company, thank god they exist, after a hea...

5
Fantastic company, thank god they exist, after a heart attack and having heart failure twice plus suffering from chronic pain, I would have been dead without their help, I was so far down I stopped taking my medication, I couldn’t see a way out of my problems, I used to be a sub postmaster along with my wife, when I was struck down with chronic pain we sold the Post Office luckily at the time when the new computer system was installed, when we left the audit team came and did a full inspection and audit of our office, we were one of the lucky ones we were NINE PENCE over ,which for a town office turning over 2 Million a week was pretty damm good, I then worked for an agency for two weeks to pay our mortgage (our lovely home that we had to sell) then the system was updated I was£1000 short I had to pay this to the agency, since then the Post office will not help me because I was working for an agency, the so-called post office specialist agency refused to pay me back, the PO won’t pay the agency won’t pay , so what do I do sell my home buy a wheelchair when the pain got too much , so now I sit here struggling to pay my bills begging for benefits thing of taking the cowards way out, ….."……… Reviewed on: 1st May 2024
paul chalder-robinson's avatar
paul chalder-robinson

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