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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

IM VERY SATISFIED WITH THEM

MY MONEY PROBLEMS WERE SORTED OUT WITH THEM WITH NO FUSS OR BOTHER IT ALL WENT VERY SMOOTHLY GREAT COMPANY. Reviewed on: 28th July 2021

Debt angels

Helped me so much , thank you stepchange. Reviewed on: 28th July 2021

great service

they are very helpful and non judgemental. It is very easy to do as they talk you though every step and you make payments to suit you. They make sure they cover all your outgoings and work out what you have left and make offers to companies on your behalf. Reviewed on: 28th July 2021

Amazing Company

Saved my life and was there when I needed them the most Reviewed on: 28th July 2021

Stepchange

Absolutely brilliant customer service they are very understanding really helped me through all the way keep you up to date with your plan just want to say thank you for all the help stepchange as given me thanks sharron klak Reviewed on: 28th July 2021

Very helpful

I had support from the beginning to the end. The staff is helpful and understanding. I totally recommend. Reviewed on: 28th July 2021

Load off my shoulders

Step Change took all my worries away and planned everything for me. They are so easy to deal with and handled all my debt problems in a friendly and totally professional and non-judgemental way. Reviewed on: 27th July 2021

Excellent service

I can now sleep and not worry it has given me control of my finances Reviewed on: 27th July 2021

Step Change Changes Lives

One call to Step Change makes the difference to change lives. Reviewed on: 27th July 2021

Changed my life

After being left with huge debts after the break up of a relationship, and struggling to make ends meet after paying the monthly payments on my debts, I was advised to speak to Change. They were so understanding and really helpful, with an outstanding customer service. I finally felt like I could breath again. I really can’t recommend Step Change enough, they totally changed my life. Reviewed on: 27th July 2021

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