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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

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4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Professional, positive advice and support.

Professional, positive advice and support. Help when you need it and all companies recognise them. Reviewed on: 1st May 2024

Desperation!

I was at the end, couldn't think about anything else but my debts could not sleep, StepChange saved my life, it's as simple as that. Reviewed on: 1st May 2024

Step changed helped me so much to arrange my finance...

Step changed helped me so much to arrange my finances so promptly also stress free Reviewed on: 1st May 2024

The support I have received has been amazing.

The support I have received has been amazing. This charity needs more funding! It's a shame that more people aren't able to receive the support they need as I have been helped every step of the way. I'm hoping to be debt free MUCH sooner than I expected when I was missold an IVA through citizens advice and I could not be happier that I got in touch with step change! Reviewed on: 1st May 2024

All dealt with quickly and efficiently and I now hav...

All dealt with quickly and efficiently and I now have peace of mind after years of worrying Reviewed on: 1st May 2024

Debt relief

Stepchange took me from a very dark place and showed how to positively deal with a serious debt situation. . Ive never looked backwards since Reviewed on: 1st May 2024

The best place to go to control spiraling debt

An excellent debt management service with no other priority that comes before assisting people who need help. Reviewed on: 1st May 2024

This company saved me and kept all my debtors happy.

This company saved me and kept all my debtors happy. I don’t know what I would have done without them. Very professional and helpful and I can’t thank them enough for there ongoing help Reviewed on: 1st May 2024

Simply seamless and amazing and very helpful

Simply seamless and amazing and very helpful Reviewed on: 1st May 2024

Excellent service

From the outset Stepchange have been so helpful in getting my finances sorted out for me. Reviewed on: 1st May 2024

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