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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Very polite and helpful

As I was concerned about my debt getting out of control they were able to negotiate with my creditors and put me on an affordable payment plan. That's was truly a relief. Thank you stepchage. Reviewed on: 27th July 2021

Step change

Step change is an amazing firm they help you out especially if you're at rock bottom they helped me before my mental health issues got any worse I would definitely recommend them to anyone Reviewed on: 27th July 2021

Brilliant

Very helpfull and has help me get on the right track Reviewed on: 27th July 2021

Fantastic Service

I have been using the service since 2017, and I always appreciate the fact that when I do call the staff are not only friendly but absolutely understand and can sympathise with my situation and advise me accordingly. It really helps as we are go through challenging times so its great to know that this service is available . Reviewed on: 27th July 2021

So easy ..

So easy to talk to, set up and take the strain. Reviewed on: 27th July 2021

Turned my life around

From the moment I contacted Stepchange, I have felt like my future could be positive and didn't see just endless years pf debt ahead of me. I feel there's real hope that me and my young family will one day be able to live debt free. Reviewed on: 27th July 2021

Professional Service

I found that all of the representative of Stepchange were extremely professional but above all, courteous and sympathetic Reviewed on: 27th July 2021

Understanding

The staff is understanding and helpful. Reviewed on: 27th July 2021

Superb professional service!

Friendly,consoling,non judgemental,excellent and invaluable just when needed. Reviewed on: 27th July 2021

Changed my life

After many years of making minimum payment on credit cards, never making a whole in the debt and suffering years of worry and sleepless nights. I contacted them, they were so helpful and didn't make me feel ashamed. I just wish I had swallowed my pride years ago, I would probably have been debt free by now. Anyone out there who is really struggling with debt, contact them now, they are life changers. Reviewed on: 27th July 2021

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