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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life saving

They are always very friendly and helpful when ever I ring up to query or advice and very understanding because of the predicament you are in couldn’t recommend them enough Reviewed on: 27th July 2021

The help i needed at the time i needed it

step change helped when i needed it the most, with help at every step of the process Reviewed on: 27th July 2021

Amazing help and service

Step change were there for me when I hit rock bottom. Simple to use, friendly, great service, very helpful and above all life-changing. My only regret is that I didn't find this help years before. Reviewed on: 27th July 2021

Excellent from Start to Finish.

From the very first day of my involvement with Step Change I have experienced nothing but the very best standards of communication, understanding and professional advice from a very pleasant, knowledgeable and efficient team of people, to all of whom one can only say a big thank you. Reviewed on: 27th July 2021

Understanding, professional

Has taken away a lot of the hassle and stress of managing my outstanding debts and enabled me to “breathe” more comfortably and live a more natural existence whilst still servicing my creditors. Reviewed on: 27th July 2021

Excellent plan of action to help solve my debts/finances

I got into financial difficulties due to illness and personal circumstances a few years ago.I contacted Stepchange Debt Charity who were very caring,extremely helpful and professional in sorting an affordable repayment plan. Also,most importantly giving me peace of mind and reassurance. Reviewed on: 27th July 2021

stepchange

They were very good and we are glad they were able to help us Reviewed on: 27th July 2021

An excellent service

Very helpful, quick and efficient. Everything was done online and sorted within 24 hours giving me peace of mind at a stressful time. Reviewed on: 27th July 2021

Great service

gave me a lifeline when dealing with my debt i think the work they do is amazing Reviewed on: 27th July 2021

Excellent service

My experience with Stepchange is overwhelming. Staff are very sympathetic and caring, always friendly and helpful. Reviewed on: 27th July 2021

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