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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,601 reviews, last reviewed 10th Jun 2026
186450% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026
Laura W's avatar
Laura W

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18601)

Wrong info given.

1
Yoy told me I didn't have to tell my employer about being on a plan. I have lost my job because of this and raised a complaint I've heard nothing of! Reviewed on: 1st May 2024
Graham 's avatar
Graham

Help when neede

5
Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024
L Duffield's avatar
L Duffield

Very helpful and always happy to talk you through th...

5
Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024
Simone D's avatar
Simone D

Very helpful

5
I have been with step change for quite awhile they are helping me to clear my debt they keep me on the right path Reviewed on: 1st May 2024
Julie 's avatar
Julie

Step Change is Awesome

5
I’ll call them a Listening Company. Customer service is second to none. They make me feel like I’m paying 1000s for the service I’m receiving. They’re simply awesome. I don’t know what /or where I would be without them. I’m ever so grateful for their support Reviewed on: 1st May 2024
sam 's avatar
sam

Very helpful.

5
Very helpful. Walked me through my options to clear my debts, giving clear advice. Reviewed on: 1st May 2024
Hazel I's avatar
Hazel I

Friendly helpful service clear and simple

5
Friendly helpful service clear and simple Reviewed on: 1st May 2024
Verena c's avatar
Verena c

Absolutely the best decision I ever made!

5
Absolutely the best decision I ever made was being brave enough to make the first call and say 'Help, I'm in over my head!' After years of trying to navigate debt, and a lot of sleepless nights, StepChange responded to me calmly, kindly and professionally and I couldn't be more grateful, they enabled me to find a route out! Reviewed on: 1st May 2024
Anon's avatar
Anon

First class customer service,

5
First class customer service, nothing is too much trouble for the operators on the phone and they will do anything to make the process easy and stress free. I can’t thank them enough. Reviewed on: 1st May 2024
Jackie S's avatar
Jackie S

Should have asked for StepChange help much sooner....

5
From the start, I have experience nothing but great professionalism from everyone that I've contacted or been contacted. That professionalism extends to the friendly manner of the staff, their knowledge, helpfulness, advice and sense of understanding. Reviewed on: 1st May 2024
Paulo A's avatar
Paulo A

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