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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Supportive and reassuring

Stepchange have looked after me so well and taken all of the anxiety out of paying my debts. They’re supportive and reassuring every time I contact them. I’m much less anxious about my debts since contacting them Reviewed on: 26th July 2021

Step change

Understanding kind and helpful also polite helped me at a difficult time . Brilliant people . Reviewed on: 26th July 2021

Top priority

I am totally satisfied from your job Thanks a lot Reviewed on: 26th July 2021

There when your most desperate

Been supported by step change for many years always so helpful and always give sound advice. Reviewed on: 26th July 2021

Reliable service !

I’ve been with StepChange for sometime now. They have been very helpful from the beginning of my application and now I’m on the right track. They run a reliable sound service for those like me who needs a little bit of helping hand to put financial affairs in order. Thank you StepChange! Reviewed on: 26th July 2021

Fantastic .

Not judgmental. So helpful and patient on the phone, when you don’t have all the information to hand. Felt like a huge weight had been lifted after dealing with them I have spoken to several advisors I’ve a period. They are all consistent in their manner and attitude to help. Reviewed on: 26th July 2021

Help beyond help

Step change helped me imensenly. I was in a bad way because of money worries, covid and was not in a good place mentally. But the phone call that day changed everything and saved my life to be honest. Reviewed on: 26th July 2021

Excellent

Stepchange really help my situation don't know what my future would have been without them Reviewed on: 26th July 2021

Simple, Friendly, Free

It's easy to set up, the staff are friendly & not judgemental, the online portal is easy to use. I've been a member for years & have always been happy with the service. I like that it's a charity so they're not taking a fee which in turn helps you pay your debts off quicker! Reviewed on: 26th July 2021

Outstanding service

This company has demonstrated professionalism with an outstanding knowledgeable caring approach with a calm and an easy understandable fashion. Without SC i would not have been able to start turning my life around. My debt to SC is gratitude. Reviewed on: 26th July 2021

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