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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,600 reviews, last reviewed 10th Jun 2026
186400% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026
Sue m's avatar
Sue m

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18600)

I was at my wits end, and found step change.

5
I was at my wits end, and found step change. They are a life saver. They put me on a DMP. I have 2 years left on my plan, then I will be debt free. Would never have made it without step change. Amazing company, sympathetic, friendly and helpful personnel. Reviewed on: 1st May 2024
Pauline 's avatar
Pauline

Debt Management

5
i have been with stepchange for a number of years and i am very pleased with they'r advise and services, i dont know what i would have done without they'r help, Reviewed on: 1st May 2024
Lyn Evans's avatar
Lyn Evans

Very helpful, left me feeling positive & relieved.

5
Very helpful, left me feeling positive & relieved. Payment was 100% avoidable,would use Stepchange again if I need too without hesitation, so nice to be debt free Reviewed on: 1st May 2024
Nicole B's avatar
Nicole B

Best debt management charity

5
I have been with StepChange for 5 years, as a debt management. They make life so much easier, easy to get in touch with. Offers a great service as a charity, with excellent care. Reviewed on: 1st May 2024
jstone-fewings@live.co.uk's avatar
[email protected]

Turn your life around with Stepchange!i...

5
Stepchange help is the best thing that I ever did, if you think something is too good to be true it usually is not good but Stepchange does exactly as they say and change your life, total life saver Reviewed on: 1st May 2024
Karen 's avatar
Karen

A Helping Hand.

5
I have been with them 12 years, when I’m very low and depressed and don’t know where to turn I can ring them and they are always ready to help. There experience is so helpful to me. I cannot thank them enough. Reviewed on: 1st May 2024
Audrey Kerrigan's avatar
Audrey Kerrigan

Stress and debt relief

5
Working with StepChange has resulted in me finally working towards getting my debts under control - while the road is not short StepChange have been such a relief. Their support and payment plan established with my major creditors has resulted in me feeling like a weight has been lifted from my shoulders. I haven’t felt this way in years and it’s down to StepChange and the help they’re giving me. Reviewed on: 1st May 2024
Martin W's avatar
Martin W

Would recommend to anyone who is struggling

5
They’ve been a massive help to me in helping me get back in control of my finances, would happily recommend to anyone who may need their help Reviewed on: 1st May 2024
Kirsty M's avatar
Kirsty M

Should have called them sooner, excellent service fr...

5
Should have called them sooner, excellent service from start to finish and now on a positive road . Reviewed on: 1st May 2024
Cameron Button's avatar
Cameron Button

Stepchange saved me from getting further into debt a...

5
Stepchange saved me from getting further into debt and depression Reviewed on: 1st May 2024
Linda's avatar
Linda

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