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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful

There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026

I was spiralling out of control debt wise as the int...

I was spiralling out of control debt wise as the interest was getting more and more. I contacted Stepchange, the interest was stopped and over the years I managed to pay all the debts off. It's hard going but a massive weight was lifted from my shoulders. Reviewed on: 27th May 2026

Superb support when I really needed it

Superb support when I really needed it and thought there were no options left but they guided me fantastically and helped me sort out my finances mess. Would definitely suggest people reach out to them when they're in a pickle Reviewed on: 27th May 2026

I was at rock bottom before reaching out to Stepchange.

I was at rock bottom before reaching out to Stepchange. Talking to them helped immensely Reviewed on: 27th May 2026

It’s helped me repay my debts at a manageable cost .

It’s helped me repay my debts at a manageable cost . Helped me to budget and stopped me worrying so much Reviewed on: 27th May 2026

Never made to feel embarrassed, it’s just the way yo...

Never made to feel embarrassed, it’s just the way you can do everything online without the embarrassment Reviewed on: 27th May 2026

Helped Me

They helped me so much at a difficult time. I struggle with anxiety and they put my mind at ease. Reviewed on: 27th May 2026

Fantastic charity to deal with.

Fantastic charity to deal with. No judgement at all! Reviewed on: 27th May 2026

StepChange has changed my life for the better.

StepChange has changed my life for the better. Their worry-free payment plan has improved my mental health, and I can actually see that my debt is being paid off. Reviewed on: 27th May 2026

If it not for step change would be homeless and penn...

If it not for step change would be homeless and penny less Reviewed on: 27th May 2026

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