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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,647 reviews, last reviewed 26th Jun 2026
188550% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026
A A's avatar
A A

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18647)

Lifesaver

5
Stepchange literally saved my life. Reviewed on: 27th May 2026
Shirley Jenkins's avatar
Shirley Jenkins

Debt advice

5
They have been supportive throughout any conversation had Reviewed on: 27th May 2026
Tracy B's avatar
Tracy B

Excellent support that helped me regain control.

5
I was very pleased with the help and advice I received from StepChange. The process was straightforward, and the team explained my options clearly without any pressure. Their support helped me find a solution to my debt situation and gave me peace of mind. I’m happy with the results and would recommend StepChange to anyone looking for professional debt advice. Reviewed on: 27th May 2026
Elena C's avatar
Elena C

When I hit very hard times after a bad divorce and f...

5
When I hit very hard times after a bad divorce and felt I had no where to turn they helped me out and gave me hope. I’m never judged and every single person as a we can help you attitude. I’m so grateful and I would say they are life savers and just amazing organisation thank you Reviewed on: 27th May 2026
Dean M's avatar
Dean M

So easy to apply and get help.

5
So easy to apply and get help. They do all the job. One of the best things when you don't need to talk with someone and all just done thought emails and application Reviewed on: 27th May 2026
Bella 's avatar
Bella

Without Stepchanges help I don't know how I was goin...

5
Without Stepchanges help I don't know how I was going to get out of debt .The advisors are brilliant really helpful and understanding they have helped me enormously, Thank you Stepchange I would certainly recommend them. Reviewed on: 27th May 2026
ANNETTE F's avatar
ANNETTE F

Step change have been exceptional and very professio...

5
Step change have been exceptional and very professional. They don't judge and are genuinely there to help. Contact is personal and readily available Reviewed on: 27th May 2026
Andrew H's avatar
Andrew H

Step change have supported me through a very difficu...

5
Step change have supported me through a very difficult financial period showing empathy and understanding Reviewed on: 27th May 2026
Gaeton J's avatar
Gaeton J

Lifechanging.

5
I couldn't see a way out of my spiralling debt situation.I then contacted Stepchange and I immediately felt someone was on my side.All the operatives I spoke to were calm and reassuring.It changed my life,no more phone calls or letters.I would definitely recommend Stepchange to anyone. Reviewed on: 27th May 2026
William C's avatar
William C

It was easy to set upand great that you can manage y...

4
It was easy to set upand great that you can manage your account online Reviewed on: 27th May 2026
Deborah's avatar
Deborah

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