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StepChange: Debt advice reviews

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4.95
Based on 16,505 reviews, last reviewed 9th May 2026
86050% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Help when needed... when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help Reviewed on: 9th May 2026
DEIRDRE E's avatar
DEIRDRE E

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026
Darren M's avatar
Darren M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16505)

possibly saved my life

5
I got myself into massive financial hole and it was extremely helpful there was someone that could help me with getting out of it as I honestly had no idea what to do Reviewed on: 6th May 2026
Amir Agaev's avatar
Amir Agaev

I found myself in financial situation after a period...

5
I found myself in financial situation after a period of serious ill health and being ill health retired from work, this had a major impact on income and despite lifestyle changes still found it impossible to manage to keep up with outgoings, I decided to swallow my pride and give Step Change a call, I was given all the options available to me to help in the longer term and whilst it will take a few years to become debt free it has helped immensely and I feel more in control Reviewed on: 6th May 2026
Karen's avatar
Karen

Very good to deal with, pleased overall with my expe...

5
Very good to deal with, pleased overall with my experience Reviewed on: 6th May 2026
Darren 's avatar
Darren

Before I contacted Step Change I was waking up in th...

5
Before I contacted Step Change I was waking up in the morning feeling sick due to nerves. Now I sleep better and wake up better. Reviewed on: 6th May 2026
Brian Le Maistre 's avatar
Brian Le Maistre

Step change have been very helpful and understanding...

5
Step change have been very helpful and understanding and didn't judge Reviewed on: 6th May 2026
Suzanne Kay's avatar
Suzanne Kay

Great service

5
Every time I spoke to somebody about my debt management plan, they were very helpful and informative Reviewed on: 6th May 2026
Sharon's avatar
Sharon

Don't put it off!!

5
I fell. into debt due to ill health and was at a really low point. I contacted StepChange and they immediately pit my mind at rest and helped me get my debt issues sorted out. I'll be debt free soon and I owe them everything. Reviewed on: 6th May 2026
Billy O's avatar
Billy O

Supportive and stress free

5
Stepchange have been invaluable in supporting me through what would have been an impossible time without them, they make everything seamless and stress free in what is such a worrying time Reviewed on: 6th May 2026
Aml's avatar
Aml

got into debt,and step change helped me set up a pla...

5
got into debt,and step change helped me set up a plan to clear in,they were so helpful. Reviewed on: 6th May 2026
john m's avatar
john m

Beautiful people

5
No words but excellent customer care Reviewed on: 6th May 2026
John S's avatar
John S

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