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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1604 reviews)

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4.98

Based on 1,604 reviews, last reviewed 11th Feb 2026

33700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Friendly and Informative The advisors Olivia and Chelsea were friendly and informative, making the mortgage application process stress-free and seamless. They also answered an... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

What is this award?

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1604)

Thank you Tembo!

If it wasn’t for Tembo I’d still be renting! Having spoken to a few mortgage brokers before who weren’t willing to help, working with someone who cared about helping was really refreshing. Reviewed on: 8th February 2022

Disruptive

Disruptive company led by people who genuinely care. Reviewed on: 8th February 2022

Great customer service

I'd tried a few other brokers but got nowhere due to complex issues but tembo went above and beyond and managed to get me a mortgage Reviewed on: 7th February 2022

Friendly, reliable, informative brokers

Shahid was one of the friendlest brokers I've come across - really informative, and he stopped us from feeling overwhelmed with the process. My friend is looking to buy a house, and I have recommended that they look at Tembo! Reviewed on: 7th February 2022

Brilliant Company and Service

Recently i had Adam look at my options for Mortgage & Income Protection. He was very efficient and made the options very clear for me to understand. I now feel like i have the security in place to protect my family and all for an affordable monthly payment. Reviewed on: 7th February 2022

Releasing money for a mortgage

After looking at equity release as an option to help my daughter get on the property ladder, I was relieved to speak to Tembo and discover another option (something my own broker never mentioned to me as an alternative to ER). With a retirement interest only mortgage I was able to unlock £60k to help Emily buy. I had never heard of this product before, and am grateful to Tembo for giving me a clear lay of the land so I could make an informed choice. Overall I'm delighted to have been able to help my daughter. It's every parent's wish. Reviewed on: 7th February 2022

Simple, easy and accommodating

Super slick process. Online chat replies in minutes, my customer success rep was amazing - Hannah. It's not quite the right time for me - I need a few more months in my new role (self employed drama) but these guys were a breath of fresh air. Reviewed on: 7th February 2022

Finally !

I came across Tembo through a Instagram ad, and instantly understood what they are trying to change in the housing market - its well overdue! the current system is shocking Reviewed on: 7th February 2022

Wonderfully refreshing

Trying to buy a house these days is impossible. Kudos to these guys who are shaking up the system and making it CLEAR what options are available for ftbs failling traditional affordability. We need more mortgage companies who are willing to help non 'vanilla' cases. Reviewed on: 7th February 2022

They go the extra mile

With a caveat that I haven't got a mortgage through tembo (yet) I wanted to add my vote. I've engaged with various people on Tembo's live chat as well as their customer support team to understand what I could borrow with a Boost. These guys are the real deal. They are helpful, knowledgeable and go the extra mile to find a solution. My old broker didn't even know what a JBSP was , nor did he try to explore it for me. Reviewed on: 7th February 2022

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