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thinkmoney: Current Account reviews

Name: Current Account
Rating: 2.84 (69 reviews)

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2.40

Based on 69 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

46%

Latest highest rating:

5

Always helpful as breaks down monthly incoming and o... Always helpful as breaks down monthly incoming and outgoings and information is easy and simple to understand which helps you keep on top of your bill... Read more Reviewed on: 7th April 2024

Latest lowest rating:

1

Think money have blocked my account for 7 weeks ago... Think money have blocked my account for 7 weeks ago and holding my money. They cannot tell me when my money will be released. Customer service agents ... Read more Reviewed on: 15th June 2024

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About this product

thinkmoney offer three different types of personal current accounts.

The Everyday account is fee free, the Smart and SmartPlus accounts have a monthy fee in return for more features. The SmartBudget feature helps you monitor and manage your money so you stay on track for your financial goals.

thinkmoney current account reviews help you find out what it’s really like to be a customer. If you’ve used thinkmoney before, you can also leave a review and share your experience.

thinkmoney Current Account reviews (69)

Review of the thinkmoney, Current Account:

Not fit for purpose

New app is not fit for purpose. Budgeting is wrong. Account stating shortfalls when there is money in the spend account that would previously have automatically been moved to bills. New bills are not automatically set up as they said and have no option to add it as a bill so it is budgeted for unless I want to pay it by standing order! Absolutely shocking. Can’t get through on the phone. Emailed and they responded 5 days later without resolving the issues at all! I think I will be moving from Think Money after 12 years+ with them due to this! I have bank accounts with other providers and only stayed with Think due to the ease. However it is FAR from easy with them now and in fact is wholly stressful having to check my account daily to see if it has rectified. Reviewed on: 8th December 2023

Excellent Service

The future of banking is the way the account is being managed by the bank Reviewed on: 31st May 2023

Review

Think money is also giving me support and helping me through difficult times Reviewed on: 25th May 2023

Dishonest bank

Dear Sir(s) I’m writing this email to expose what I consider disgusting and unacceptable behaviour of Thinkmoney towards my person as customer. Thinkmoney is been dishonest and deceitful breaching rules and regulations under the Financial Ombudsman and the Financial Conduct Authority. Both regulators are aware of this situation and formal complaints was raise. Financial Ombudsman was raise this concerns whit Thinkmoney. Over 3 weeks ago I was denied access to the thinkmoney app. After several calls to customer service to find out what the issue or any explanation for this I was neglected and misinformed. In different occasions I was told that was technical issue; I was told someone will contact me ; I was told that in 7 days I will have resolution for this situation. All of this was lies and only happen for thinkmoney take advantage of my lack of information. I was provide whit any information why my account was blocked. Not aware of this and expecting funds to be transfer to my account I trust in thinkmoney and believe they should behave in good faith. I was wrong. After confirmation the funds was paid on my account I did check and for my surprise the same funds was not showing. I contact again thinkmoney to raise my concerns and once again I was neglected and no explanation given. Thursday 23 March I received letter from thinkmoney informing my account will be closed on 26th March. I call again and I was informed that restrictions was in place in my account and I wasn’t able to access my funds. Thinkmoney know from the beginning 3 weeks ago that my account will be closed and restrictions was in place. But they hide that from me and dint disclose that information. Knowing that thinkmoney accepted funds to be transfer to my account when the same was blocked already. Funds that wasn’t not showing on my balance. Thinkmoney with bad intention denied access to this funds and what they decided was closed my account. This is unacceptable and show lack of customer care. This show how dishonest and deceive its thinkmoney. I have family to feed and bills to pay. My soon is in hospital and I can’t provide better options because thinkmoney left me in a very difficult financial hardship. I will make sure the consequences resulting for this will be thinkmoney responsibility and should be thinkmoney accountable for it. Whit this in mind and whit respective complaints to Financial Ombudsman and FCA I intend to proceed whit legal action and expose the situation whit the collaboration of Financial Times editor who been in touch regarding this. Never profits should be above of any human be. This is completely unacceptable and disgusting behaviour. Regards Jorge Ferreira Sent from my iPhone Reviewed on: 26th March 2023

Ok

Works like any other account, but there is a monthly fee Reviewed on: 25th March 2023

Very quick working

It is very good bank ! Very quick transfer and you receive instant the money ! Reviewed on: 19th March 2023

Pushed to have this UK bank

They got me out of trouble with another UK bank that was steeling money with unlawful charges. However, there was a prices to pay. Reviewed on: 16th March 2023

Rubbish

Rubbish transfers contine to fail leaving family members stranded, complaints not taken seriously and robbed every month as they fail to give service I pay for Reviewed on: 15th March 2023

Money going missing

£345 just vanished from my account Friday 24th Feb 2023. Been told to wait two working days after I have sent them all the evidence they need. Appalling left my family with no food heat or baby stuff as I have a 2 year old daughter. Reviewed on: 27th February 2023

Shit

They did a hard check that ruined my credit score even though it said they do do it. Really disappointed. Reviewed on: 30th January 2023

Thinkmoney BANK IS LOSING CLIENTS MONEY on ACCOUNTS

Thinkmoney bank is losing money on the client's accounts! The statement will show that the money went from your card account to the bill account, but they did not come there. I had this in October and in December now. I will make a complaint to the financial ombudsman. the bank sent me a message - that there was an error in their system and they manually credited the money 5000 pounds to the my account again. Be careful, check your old statements! Reviewed on: 6th December 2022

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