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Total Landlord: Landlord Insurance reviews

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4.80
Based on 1,464 reviews, last reviewed 13th Nov 2024
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
88%
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1%
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1%
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Latest highest rating:

5

I have today phoned Total Landlord four times to ren... I have today phoned Total Landlord four times to renew my premium and each time received automated message to leave a message, done so and received no... Read more Reviewed on: 13th November 2024
Sylvia Brunsdon's avatar
Sylvia Brunsdon

Latest lowest rating:

1

Don’t pick up the telephone goes to answer phone the... Don’t pick up the telephone goes to answer phone then a lengthy delay before the call is responded to. I have had 30 years of great experience however... Read more Reviewed on: 4th October 2024
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Looking for Total Landlord Insurance insurance reviews from other landlords like you? See what they're saying on Smart Money People to help make up your mind about your next landlord insurance provider. Or have you had a policy or covered several properties with Total Landlord Insurance in the past? Please post a review of your own to help out other landlords.

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Total Landlord Landlord Insurance reviews (1464)

Very unhelpful

1
My first every claim after 14 years with company was rejected and did not even offer to pay for me having a duty to make property safe after ceiling collapsed and caused damage to electric wall socks, carpets and curtains. Paid NOTHING, and also INCREASED my premium. Reviewed on: 10th July 2023
Robin Lear's avatar
Robin Lear

Excellent service best price

5
Total Landlord offered the best price for a very comprehensive cover including contents and increased cover than my last provider for less money Reviewed on: 10th July 2023
Richard Marshall's avatar
Richard Marshall

Friendly service with updates each month on the ever changing Landlord rules

5
I have been a customer of Total Landlord since 2014 when we became accidental landlords. My existing insurer decided to triple the premium overnight. Total Landlord gave me a reasonable quote and although there have been increases each year, we are talking 8-15£ They have also kept me up to date with all legislation changes. Reviewed on: 10th July 2023
KAREN TAYLOR's avatar
KAREN TAYLOR

Good service

4
Good service and reasonably priced Reviewed on: 10th July 2023
Yoel Kissin's avatar
Yoel Kissin

Highly Knowledgeable Staff and Providing High Quality of Personalised Customer Service

5
The staff are very responsive and very knowledgeable regarding all aspects of Landlord Insurance. They have built outstanding relationship with me over the years and have provided highest quality of customer service. Reviewed on: 17th October 2022
Ashwin Patel's avatar
Ashwin Patel

Brilliant

5
All I can say is its an absolutely Brilliant Insurance Company Reviewed on: 16th October 2022
Alfred's avatar
Alfred

Marketing Leading Business & Brand

5
Hugely impressive business with real sector expertise, wide distribution reach, best in class market experience, & a continual focus on delivering an exceptional customer experience. Reviewed on: 14th October 2022
Derek Findlayson's avatar
Derek Findlayson

I'd TOTALLY recommend!

5
What Total Landlord lacks in size, compared to the likes of Direct Line, they make up for in spades through genuine expertise in the landlording niche and world class customer care. Their new website also makes it a lot clearer to understand the product. 10/10 from me. Reviewed on: 14th October 2022
Ben's avatar
Ben

Easy

5
Straight forward. Quick and Easy process. Reviewed on: 14th October 2022
kelstonskk's avatar
kelstonskk

Great service

5
The service is excellent and staff are helpful and knowledgeable. Reviewed on: 14th October 2022
PS's avatar
PS

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