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TSB: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.94 (17 reviews)

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3.94

Based on 17 reviews, last reviewed 9th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

18%

Latest highest rating:

5

Helpful annual overview and customer service Helpful annual overview and customer service Reviewed on: 9th April 2024

Latest lowest rating:

1

TSB use Integrar and that is the issue TSB use Integrar for mortgages. Integrar are inefficient and poor and have a review rating of one to two stars. I raised the issues I had with TSB and... Read more Reviewed on: 25th January 2023

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About this product

TSB is a financial services provider with a range of products and services, including mortgage products. A fixed rate mortgage has a set interest rate for a certain period of time, usually between two and five years, but sometimes up to ten. Be confident you understand the Ts and Cs and interest rate of a mortgage before taking it out. Always speak with the lender or an independent advisor if you need help understanding your options.

A mortgage is a big financia...

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TSB Fixed Rate Mortgage reviews (17)

Helpful annual overview and customer service

Helpful annual overview and customer service Reviewed on: 9th April 2024

Efficient and professional service

Straight forward process when applying, quick response regarding outcome and great customer service for answering my queries. Reviewed on: 15th February 2024

Good Mortgage Deal

Best mortgage deal we found on market. Easy application process with great communication when more information was required. When initial deal was up they were still best renewal deal and that process was even easier than first application. Reviewed on: 11th April 2023

Clear Mortgage Product

I've had no cause to raise concern with any aspect of my relationship with the bank. My prices are clear and my interaction with telephone staff has been very positive Reviewed on: 3rd April 2023

Stress free morgage deal

We received a great deal on morgage, and service was efficient and 5 star. Would definately recommend Reviewed on: 10th March 2023

Good rates but limits on ability to overpay

I moved my mortgage to TSB severa years ago as it had the best rate at the time. I find the online site lacking in information and now I am in a position to overpay I realise that I have limited myself by going with a product which limits the amount you can overpay each year and no flex at all on this when I spoke to them. Only a couple of years left so no point changing now but might have chosen differently if I did this again Reviewed on: 9th March 2023

TSB is outstanding

TSB had a really good fixed mortgage rate and I was able to continue this rate when I moved home. Reviewed on: 24th February 2023

Good for remortgaging

Tsb have a good customer service, and we're the best deal for me at the time. Reviewed on: 20th February 2023

TSB use Integrar and that is the issue

TSB use Integrar for mortgages. Integrar are inefficient and poor and have a review rating of one to two stars. I raised the issues I had with TSB and then said that others had said there were issues. TSB were going to look into it, but nothing has changed and they still use integrar. The mortgage staff and products at TSB might be fine, but they use Integrar and that is where it will all fall down. Avoid unless they change from Integrar. Reviewed on: 25th January 2023

Do not use.

TSB incorrectly charged me an early repayment charge of £1,400 on my mortgage 2 months ago and have yet to refund me. I have called 8 (!) times now and the customer service has been awful, I am constantly told they would call me back and never do. They have told me on multiple occasions the payment has been processed, and each time I call they tell me about another error that stopped the payment going through. I genuinely now believe they are making this as difficult as possibl... Reviewed on: 25th July 2022

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