Van Line Direct Reviews

  Ratings based on 23 reviews       Last review 5 days ago    

Van Line Direct are a leading online insurance broker in the UK. At Smart Money People, we use the power of your Van Line Direct reviews to help others find the best possible products for them.

Overall Rating

Good

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Van Line Direct Review Insight

What are people saying in their reviews?

Customer Service

74% of feedback is Product related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: App

Van Line Direct Products 23

Insurance Broker

James was amazing on the phones......

James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers!

Reviewed on 20th January 2021
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bobby leisat
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Insurance Broker

Shocking company

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own ,... Read more

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy.
Absolutely outrageous company,
Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds .
I have forwarded my experience to the insurance regulator, who was not surprised with my complaint,

Reviewed on 13th December 2020
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Rich
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Insurance Broker

Shocking company

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own ,... Read more

Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy.
Absolutely outrageous company,
Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds .
I have forwarded my experience to the insurance regulator, who was not surprised with my complaint,

Reviewed on 13th December 2020
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Rich
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Insurance Broker

Awful customer service

Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing.... Read more

Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing.
Anything they can do to not help you and basically blame you for everything they will do.

Reviewed on 10th December 2020
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Kai burkett
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Insurance Broker

Brilliant company!!

5 Star, saved me a bunchhh! Will be renewing

Reviewed on 20th November 2020
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thepusseman
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Insurance Broker

Brilliant service

top class company all round. great app !

Reviewed on 12th November 2020
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Tehsfs
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Insurance Broker

James was very helpful

Got me a cheaper price over the phone by £50!

Reviewed on 2nd November 2020
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alexajones
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Insurance Broker

Great prices online

Easy and quick to compare! Brilliant!

Reviewed on 2nd November 2020
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georgebestworst
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Insurance Broker

Brilliant little brokerage

Will use again! Friendly and good service.

Reviewed on 30th October 2020
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Bensteffs
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Insurance Broker

Brilliant service from Alex C

Will renew next year fo sho! Use them they are great

Reviewed on 29th October 2020
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James Shunt
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Insurance Broker

Harassment

Never touch this company please, they cancelled my insurance over an alleged incident that's not been proven either way even after I submitted evidence from a local constabulary stating no evidence to support alleged incident. I Had protected no... Read more

Never touch this company please, they cancelled my insurance over an alleged incident that's not been proven either way even after I submitted evidence from a local constabulary stating no evidence to support alleged incident. I Had protected no claims, but still want to charge me cancellation fee(I didn't cancel it myself). I arranged another insurance via a comparison site and low and behold I was taken to Vanline Direct again to my horror after I'd oaid another deposit. Insurance on my van this time was considerably more than the policy that was cancelled by themselves in 1st place. Anyway after a rep called me up soon after new quote wasnt accepted regarding price and had to wait til next morning for a revised quote and I accepted based ob an alleged incident as mentioned before. Within a week or so I received another call from these reprobates demanding a further £600+ to be added to my premuum. This is ongoing and now they have forwarded my details onto a debt collection agency demanding another payment. This is ongoing and I really am at my wits end with this company as they've also sent me an email telling me theyre going to cancel my insurance again and further demand a cancellation fee, I've been in touch with ombudsmen and they dont seem to be of much help whatsoever, I need help big time

Reviewed on 6th October 2020
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Martin Jones
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Insurance Broker

Early Auto Renewal Scam! Do Not Use

1 week before my renewal date I received a notice stating that I have electronically signed a renewal and documents are being sent out. NO notification or quotes, like other companies do. The email came at 7:15pm I read it and responded straightaway.... Read more

1 week before my renewal date I received a notice stating that I have electronically signed a renewal and documents are being sent out. NO notification or quotes, like other companies do. The email came at 7:15pm I read it and responded straightaway. 15 mins later I got an email saying 'sorry we no longer receive emails to this address' I cannot get an email to address to reply to, the contact us form tells you to only call for renewals or cancellations but they are shut at 7pm!!!! Rip off and scam

Reviewed on 29th September 2020
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Luke Butcher
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Insurance Broker

Really helpful staff

Saved £83, only took a few minutes online!

Reviewed on 8th September 2020
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georgegggerogre
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Insurance Broker

Amazing service

Called these guys and their call centre was busy so the asked me to press 1 for a call back, and was pleasently surprised when they called me back in about 15 minutes. Friendly lady called me back and saved a bundle. Highly recommend

Reviewed on 11th July 2020
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Paul Snell
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Insurance Broker

If I could give a minus rating I would.

This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of c... Read more

This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of course not, why should there be”?
So I decided to pay my money and proceed with the insurance. A short while after this I received a call from them, to make sure the details were correct.
After a few disagreements of the details I had entered into the online form, they said the price is now almost double! I can either pay the extra amount or cancel and pay £25! It felt like there were trip wires designed to catch you out and trap you into paying more after it’s too late or giving them £25 and going away.
It could have all been avoided if they were honest when I first made my call to them.
Very disappointed!

Reviewed on 22nd June 2020
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Kevin Goodwin
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Insurance Broker

Worst company ever

Do not use this company at any cost!! They have officially just won the award for the most money grabbing unhelpful company I have ever come across in my life. they took it upon themselves to electronically sign a credit agreement in my name without... Read more

Do not use this company at any cost!! They have officially just won the award for the most money grabbing unhelpful company I have ever come across in my life. they took it upon themselves to electronically sign a credit agreement in my name without any permission! they have made sure financial measures are in place that are designed to further impact on already struggling family’s in this pandemic they offer absolutely no support towards the current situation. They are also sending out renewal premiums that far exceed the price of the same insurance if purchased through a go compare or simple website. I have just cancelled my insurance within 10 day’s of them fraudulently starting a new agreement in my name and they have charged me nearly £150 to cancel a policy I was never sold or sent any documentation for. STAY AWAY

Reviewed on 15th May 2020
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Ed Frost
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Insurance Broker

shocking company

Avoid them..argued over my no claims proof ...then cancelled my policy and charged me £90 cancellation fee even though not my fault

Reviewed on 4th February 2020
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Alan Greenwood
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Insurance Broker

Avoid just a scum the point is your £25

I have online quote £350 , go elsewhere because once you`ve paid a deposit online they phone you the next day with usual sales waffle and price goes up to over £1000. If you cancel you lost £25 off your deposit. I guess 1000 of people are scum daily .... Read more

I have online quote £350 , go elsewhere because once you`ve paid a deposit online they phone you the next day with usual sales waffle and price goes up to over £1000. If you cancel you lost £25 off your deposit. I guess 1000 of people are scum daily . Avoid .Safe your time and health.

Reviewed on 24th July 2019
Martin Bonev's avatar
Martin Bonev
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Insurance Broker

Awful

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post ... Read more

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post office who were massivley better value and easy online setup.

Reviewed on 9th July 2019
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Alan Blackledge
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Insurance Broker

Very friendly customer service

Joel was incredibly helpful over the phone, thank you. Saved a lot.

Reviewed on 10th September 2018
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George Garrowate
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