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Zempler Bank : Current accounts reviews

Name: Current accounts
Rating: 4.86 (8120 reviews)

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4.86

Based on 8,120 reviews, last reviewed 19th Apr 2026

86000% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

Customer service is always polite and helpful Customer service is always polite and helpful Reviewed on: 19th April 2026

Latest lowest rating:

1

Terrible customer service Terrible customer service, had no idea how to actually handle a problem and made it my problem Reviewed on: 10th April 2026

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About this product

Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account.

The Freedom account has no monthly fees and the Activeplus account is £5.95 per month. There may be fees for sending money and withdrawing or paying in cash. Both accounts come with the option to add on an overdraft.

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Zempler Bank Current accounts reviews (8120)

Best banking

love my Cashplus account. Had it for several years with no problems. Great to use abroad. Love the instant notification of spending and also having to verify payments which helps prevent fraud. Recently had an alert that a payment I made might have been affected by a ‘bug’, this enabled me to double check that my payment had been dealt with correctly. Reviewed on: 21st February 2024

Very good bank account quality excellent i recommend...

Very good bank account quality excellent i recommend to other to have this account Reviewed on: 21st February 2024

I believe the app / online features could be tailore...

I believe the app / online features could be tailored to users better. I also think that some features should be added. E.g. Pockets to budget income and expenditure. Being able to amend your name or address should be easier. E.g. making the feature online accessible to all so that they can amend an incorrect name or add to it (change of name), to be able to upload verification online making way for more efficient service time and completion. i would very much like for the customer service team to be more available rather phone system, to have live chat available everday even sunday so that pressing queries like your card being lost or not recognising transactions etc can be dealt with the same day instead of many days later Reviewed on: 21st February 2024

My experience with cashplus is Very good

My experience with cashplus is Very good Reviewed on: 21st February 2024

Constant improvement on service.

Constant improvement on service. Always improving the app is easy to use and no world wide fees Reviewed on: 21st February 2024

Really easy to use

Really easy to use and a call centre you can get through to and actually solve your issues Reviewed on: 21st February 2024

Always helpful whenever Iv rang...

Always helpful whenever Iv rang for help with my account and what they did slashing all the payments because of cost of living has really helped me get being on low income. Thankyou Cashplus Reviewed on: 21st February 2024

Quick time to attend to concerns raised by customers

Quick time to attend to concerns raised by customers Reviewed on: 21st February 2024

Very good service particularly in the electronic space

Very good service particularly in the electronic space Reviewed on: 21st February 2024

What they deal with your issues when they get them t...

What they deal with your issues when they get them they are the best Reviewed on: 21st February 2024

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