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Zempler Bank : Current accounts reviews

Name: Current accounts
Rating: 4.86 (8126 reviews)

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4.86

Based on 8,126 reviews, last reviewed 5th May 2026

2% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

I am happy that why I stay with Zempler thanks... I am happy that why I stay with Zempler thanks Reviewed on: 5th May 2026

Latest lowest rating:

1

Terrible customer service Terrible customer service, had no idea how to actually handle a problem and made it my problem Reviewed on: 10th April 2026

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About this product

Zempler Bank offer two personal current accounts – the Freedom account and the Activeplus account.

The Freedom account has no monthly fees and the Activeplus account is £5.95 per month. There may be fees for sending money and withdrawing or paying in cash. Both accounts come with the option to add on an overdraft.

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Zempler Bank Current accounts reviews (8126)

Zero stars of I could. SCAM

Zero stars of I could. Worst customer service, inhumane and degrading experience. As I write this this bullies have wrongfully and with no explanation STOLEN £8000 from my money. They are holding the funds out of circulation and are refusing to shed light on why. For 3 days now they keep promising the money will either be credited or returned to sender imminently…. Latest by end of the day. Well another day has passed, I called in 4 times today and they reassured me again and again. It’s a major concern that the FCA has licensed them, they don’t behave according to regulation and are an embarrassment to other financial institutions. STAY as FAR as possible Enough competitors, there’s no reason to be dealing with such corrupt companies. I have learnt from this horrible experience to only use trusted high streets bank. Reviewed on: 22nd January 2026

Online app works easy and good customer service

Online app works easy and good customer service Reviewed on: 22nd January 2026

Having been with Zempler for many many years now in...

Having been with Zempler for many many years now in various guises, they really are excellent at their offering and services Reviewed on: 22nd January 2026

Good start The bank offered over draft with out aski...

Good start The bank offered over draft with out asking me Reviewed on: 22nd January 2026

Zempler are very professional.

Zempler staff are very friendly and very professional. Their customer service is brilliant and the are sympathetic about my needs. Any problems I may have are dealt with swiftly. They have also helped me with my credit rating. Reviewed on: 22nd January 2026

Using zampler since it was cashplus i like it

Using zampler since it was cashplus i like it Reviewed on: 22nd January 2026

I have found it difficult to negotiate the web page...

I have found it difficult to negotiate the web page Reviewed on: 22nd January 2026

Been quite few years now and never had any issues.

Been quite few years now and never had any issues. Reviewed on: 22nd January 2026

Easy to talk to someone.

Easy to talk to someone. Polite and seem to know what they’re talking about and making sure you understand any procedures Reviewed on: 22nd January 2026

Great customer service who are knowledgeable and fix...

Great customer service who are knowledgeable and fix any issues strait away, have been a valued customer for years! Reviewed on: 22nd January 2026

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