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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.18 (224 reviews)

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2.86

Based on 224 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

Friendly customer experience with quick responses.

Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Easy to bank on the app and online, handy tools for...

Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when needed phone assistance Reviewed on: 16th April 2025

customer service is plain awful

Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

Dreadful and a complete waste of money

As a freelance designer, I thought it would be good to have a business bank account - sounded more professional. The reality is that I get absolutely nothing back from Barclays for having my business account. It has never been useful to me and now all the branches are closed. The only reason I still have it, is that they are SO difficult to contact, I have never found the time to work out how to switch to a regular account that I don't have to pay for every month. Reviewed on: 24th March 2025

Be prepared for interrogation

Trying to open a business account with these guys was like trying to get blood out of a stone....1st it couldn't link my company details to the companies house and took them 3 days to update...then once done I get integrated for my beauty company.....then when done and tried to pass the identity I had to go into the branch and they told me my water bill will not be accepted....then when I had my broadband bill on phone they said it had to be paper copy so I told them to print it they refused....anyway once I sent the print they took pictures of me and my passport then I was told it will take another 7 days to approve. So I have told them to cancel the whole thing....went to wise account opened with 1 hour. Reviewed on: 14th January 2025

Constant ID reviews.

Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them thirty years and still they don’t know who we are. Today yet another review on. Pain of closing the count if we dont send it. Just awful awful customer relations. Reviewed on: 8th October 2024

Use staff that English is their first language!!

Using the business credit card and using 2 factor authentication is pathetic but even worse is dealing with the noisy background customer service team that can hardly speak English let alone understand English. Clearly the people that decide to outsource customer service to a country that English is a second or third language NEVER have to call the call centre!! Reviewed on: 8th October 2024

I would give zero stars if I could.

I would give zero stars if I could. I have a small business and opened a Barclays business account. They phoned me out the blue and said they were from Know Your Customer team and asked for birth date, mother’s maiden name… I said sorry I don’t know who you are, was a bit rude and hung up. They then put a red mark against my name and account and for over a year have been demanding details about the business - making me complete forms of information, repeatedly said there’s missing details. They have frozen access to my bank account over 25 times in the last year. I’ve spent weeks worth of time talking to them to unfreeze it so I can pay people and receive income… it’s been awful. I have contract that pay in so it’s hard to switch banks. I put in a complaint and they closed that after two days without talking to me to resolve anything. Stay away from them if you are thinking of using them. This is harassment and I’ve thought of giving up on the business at times when I’ve been trying to pay things only to find my account frozen and it’s an hour wait in call centre queue to explain the issues yet again… Reviewed on: 25th September 2024

Horrible systems and service

Applied for a currency account 6 weeks ago. Was told it would take max 6 weeks before it was opened. Before then I would hear from the relevant department. Nothing has happened. I have chased this many times only to find out that they had lost my documents and had not done anything, but that they would now fast track the application. That was nearly 4 weeks ago. Nothing has happened. I will be leaving barclays after this horrible experience. I will close my business and personal account. Reviewed on: 27th May 2024

Three months to get a reply to a letter.

Dropped them after many years, after closure of all local business departments and branches. Awful communication problems, since I have problem on the phone. No email or chat, no contact form, no chatbot even! 3 months to get a reply to a letter! Reviewed on: 29th February 2024

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