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first direct reviews

First Direct Logo
Rated Excellent 4.62/5

first direct reviews

Verified business
Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 1,561 product reviews

Average score of 4.62/5
5 star
83%
4 star
10%
3 star
2%
2 star
1%
1 star
4%
Reviews for first direct have trended positively over the past 90 days

Latest positive rating

5/5

First direct current account

I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was... I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform itself provided useful insights and easy and straightforward applications to other first direct products (saver accounts etc) Read more Read less

{"display":"Adam","full_name":"Adam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Adam 21st February 2025

Latest negative rating

1/5

ATM swallowed my £100 and First Direct refuses to re...

ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore.

{"display":"Crane","full_name":"Crane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Crane 24th December 2024

About first direct

first direct is a digital bank with headquarters in Leeds.

first direct is a division of HSBC UK Bank. It was founded in 1989 and was the UK's first telephone bank and the first to offer 24/7 service.

first direct help customers with bank accounts, mortgages, loans, credit cards, savings, investments and insurance.

first direct at a glance

Contact details

Phone
03456 100 100
Main address
first direct, 40 Wakefield Road, Leeds, LS98 1FD
Social media

Reviews for first direct

Showing 11 of 1561 company reviews Last reviewed within 7 days

First direct current account

Current Account 21st February 2025

I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was... I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform itself provided useful insights and easy and straightforward applications to other first direct products (saver accounts etc) Read more Read less

Rated Excellent 5/5
Read more product reviews

App is a bit dated but great overall

Current Account 17th February 2025

App is a bit dated and they’ve only recently added modern features like push notifications but works well as a bank and customer service is always excellent.

Rated Good 4/5
Read more product reviews
  • 5/5

    Been with them for many years.

    Been with them for many years. Superb customer service and helpline

    {"display":"Susan w","full_name":"Susan w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Susan w 5th February 2025
  • 5/5

    Brilliant bank been with them since midland bank end...

    Brilliant bank been with them since midland bank ended- fabulous service and great app

    {"display":"Denise H","full_name":"Denise H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Denise H 5th February 2025
  • 5/5

    Great bank for daily use.

    Great bank for daily use. Great customer service who still use UK staff. Great to ring for any information or sort out an issue. Good products available.

    {"display":"Helen B","full_name":"Helen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Helen B 31st January 2025
  • 5/5

    Always great service

    Always great service. They answer calls quickly, you’re never on hold long, always friendly and are able to deal with my queries efficiently.

    {"display":"Mike D","full_name":"Mike D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Mike D 24th January 2025
  • 5/5

    Excellent customer service.

    Excellent customer service. I have had my main current account with FD for many years and although other banks may offer different/better rewards from time... Excellent customer service. I have had my main current account with FD for many years and although other banks may offer different/better rewards from time to time, I wouldn’t dream of switching this account. I have rung them at all hours of the day and night over the years and they answer quickly, are always friendly, understand my question straight away and provide a swift answer or fix. Read more Read less

    {"display":"Sarah N","full_name":"Sarah N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Sarah N 22nd January 2025
  • 5/5

    Always excellent customer service

    Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a breath... Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a breath of fresh air compared to the high street banks we had had accounts with in the past Read more Read less

    {"display":"Amanda P","full_name":"Amanda P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Amanda P 17th January 2025
  • 5/5

    Loyal and happy customer

    I have banked with First Direct for many years and have absolutely no complaints and can only compliment them on their amazing service. The best... I have banked with First Direct for many years and have absolutely no complaints and can only compliment them on their amazing service. The best advisers and always so helpful if I ring with queries. First Direct offers everything I need from a bank. Read more Read less

    {"display":"Mel P","full_name":"Mel P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1085929.png"}}'s avatar
    Current Account
    Mel P 15th January 2025
  • 1/5

    ATM swallowed my £100 and First Direct refuses to re...

    ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore.

    {"display":"Crane","full_name":"Crane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Crane 24th December 2024
  • 5/5

    Very happy and wouldn’t switch

    I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the... I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Read more Read less

    {"display":"Gwen S","full_name":"Gwen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Gwen S 6th December 2024

    Products from first direct

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