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Chorley Building Society: Savings reviews

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4.86
Based on 1,616 reviews, last reviewed 7th Mar 2026
507% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
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12%
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1%
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0%
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Latest highest rating:

5

Local building society Local building society that cares for the people in the local area. Reviewed on: 7th March 2026
Philip's avatar
Philip

Latest lowest rating:

1

It feels like personal service I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my needs and made the appr... Read more Reviewed on: 5th March 2025
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Ron Mallinson
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About this product

Chorley and District Building Society savings reviews can help you to find out more about life at Chorley and District Building Society. How easy is it to contact Chorley and District Building Society? And how friendly are they? Our Chorley and District Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Chorley Building Society Savings reviews (1616)

Review of the Chorley Building Society, Savings:

Signed up for online

4
Decided to sign up to online with the Chorley because of lock down. It was very straight forward and easy to understand considering doing online banking is new to me. I was sent an ID number through the post and went into my Chorley accounts but I couldn’t see a log out notice which the letter accompanying my ID number said to do but it would log me out after 5 minutes automatically if I wasn’t using the inline service. I found this to be a long time to wait and would have thought probably a couple of minutes would have been enough wait. I rang the next day and spoke to a lovely lady Called Joyce Haywood who was working from home because of the Covid-19 pandemic situation, she was very helpful and asked if there was a menu option which there was so I clicked on it and low and behold was the option to log off. So I feel much happier now that I can log straight out. Thanks for your help Joyce. Reviewed on: 5th June 2020
Chorley Member Feedback's avatar
Chorley Member Feedback

Chorley Building Society Branch Review

5
My experience so far has been very good. Easy to use website, very clear forms (easy language), and very fast service. Reviewed on: 1st November 2023
Verified Member's avatar
Verified Member

Help with getting online

4
I had problems getting online with Chorley, I had forgotten the password I had nominated when I opened the account. This was exacerbated by some IT problems the Chorley were having. Their staff were really helpful and friendly and got it sorted for me in a day or two. Really refreshing to have good customer service and a friendly voice. Reviewed on: 1st November 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

Excellent Customer Service

5
I had to call the building Society as there were problems with a new savings account. What makes things difficult is that I have a nuerological condition that can sometimes get in the way of everyday task. The call was handled by Amanda, who took me step by step through what I needed to do. Amanda was very patient and waited for me to complete each step of the process which probably took longer than someone without the issues I have. I am grateful for her patience. Many Thanks M Reviewed on: 31st October 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

My experience

5
Had problems getting onto my online banking but Tracy & Julie were excellent help keeping me updated Reviewed on: 30th October 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

Chorley Building Society Branch Review

5
The staff are very pleasant and helpful in the Leyland branch - great service. Reviewed on: 27th October 2023
Verified Member's avatar
Verified Member

Chorley Building Society Branch Review

5
Enjoy the friendliness of the assistance offered and I was called back the same day. Reviewed on: 27th October 2023
Verified Member's avatar
Verified Member

Chorley Building Society Branch Review

5
Loved that I could walk into branch and talk to someone about setting up my savings accounts. All sorted easily and in a friendly way. No online faffing about or codes to enter. Great! ID checks were swift and simple, good product information. Also love the passbooks!. Reviewed on: 26th October 2023
Verified Member's avatar
Verified Member

Accessing account online

4
Tracey has been extreamily helpful , above and beyond ! Chorley bs needs to improve online systems ! This would make Traceys job and that of her colleagues much better and more rewarding . Once again thankyou Tracey Reviewed on: 26th October 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

Not great

2
Opened an ISA account, then had all sorts of issues logging in. Thought it might be to do with cookies, there was no option to reject and the 'read more' took me to a google search page! This appears to have been fixed now but not very reassuring at the time. Went elsewhere on a lower interest rate. Shame Reviewed on: 25th October 2023
Chorley Member Feedback's avatar
Chorley Member Feedback

Superb Customer service by your staff

5
Had to make a repeat phone call this morning 25/10/2023 to try and gain access to my new product which I could not access. A previous member of staff in my first call the day before told me that your 'IT' department were experiencing issues with the acceptance of the OTAC code? and that she would call me back with a resolution which did not happen hence my repeat call today to the lovely Georgina. What can I say other than thank you! Georgina you are a real star and credit to the company you work for. From the moment you took my call this morning, you listened, you reassured me and you resolved the issue efficiently without fuss and with the upmost professionalism. Offering to remain on the call with me whilst guiding me through re-registration was both extremely helpful and demonstrates your desire to provide the upmost and best customer care you clearly consider necessary. Confirming everything with follow up messages reinforced the reassurance you clearly achieved during the call with me. Chorley Building Society need to roll out the red carpet, bring out the trumpeter’s and sound the fanfare, because you are a star. Thank you. Kindest regards Steve Reviewed on: 25th October 2023
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Chorley Member Feedback

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