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GJW Direct: Marine Insurance reviews

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4.88
Based on 254 reviews, last reviewed 22nd Jul 2025
23400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

My GJW Insurance Experience At all times GJW were informative and speedy in their responses to any enquiries. When it came to renewals they were timeley in their renewal informat... Read more Reviewed on: 22nd July 2025
Anthony's avatar
Anthony

Latest lowest rating:

2

Customer service technology from the dark ages It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about... Read more Reviewed on: 19th July 2025
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Paul K
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GJW Direct Marine Insurance reviews (254)

Unmatched customer service

5
I was insured with GJW for 11 years with my first yacht and they were amazing. Now 3 years into boat number two and I don’t believe any other insurer can compare. Excellent all round.! Reviewed on: 11th July 2025
Tony's avatar
Tony

1st insured my boat 3year ago with gjw and found the...

5
1st insured my boat 3year ago with gjw and found them to be very helpful with my questions and this year my insurance premium has gone down ,I am amazed, would recommend to anyone. Reviewed on: 11th July 2025
Mark h's avatar
Mark h

Knowledgeable and helpful advice over email when I h...

5
Knowledgeable and helpful advice over email when I had a query. Been really coat effective and generally know about boats. Which a lot of insurance companies dont. Reviewed on: 11th July 2025
Charlotte M's avatar
Charlotte M

Many Years of Great Service

5
Have been insured with GJW for many years, they are efficient, patient & polite. The online platform can cause me issues, but a quick call to them to point me in the right direction. On the couple of occasions I have had to claim, they made it trouble free. Reviewed on: 11th July 2025
CBL's avatar
CBL

GJW, since the RIPE takeover, a definite downwards step

3
GJW were very good but this year since being taken over by RIPE, it's all gone downhill. First the premium, despite 4 years no claims and never claiming on a boat, went up significantly this year. Second, interest free installments ended, replaced with a 29% APR plan with a 3rd party Finally I had to phone a number of times regarding the policy, the first time as a customer, and it often took a looooong time, if able at all,to reach an adviser. Friendly staff though but a marked downhill from all previous years. Reviewed on: 11th July 2025
Nick W's avatar
Nick W

The staff were exceptionally friendly and approachab...

5
The staff were exceptionally friendly and approachable, making the entire experience feel welcoming and effortless. Their in-depth knowledge of various boat types and related content truly shone through, enabling me to obtain a quick and accurate quotation without any hassle. To top it off, I was thrilled to find that they offered an unbeatable price—definitely the most competitive on the market for the quality of cover provided. Reviewed on: 11th July 2025
MR B's avatar
MR B

No messing straight forward value and reminds me nex...

5
No messing straight forward value and reminds me next renewal Reviewed on: 11th July 2025
Micheal Field 's avatar
Micheal Field

Consistently Reliable

5
I have insured with this company for decades and had consistently sensible service even at difficult times Reviewed on: 11th July 2025
Stewart W's avatar
Stewart W

No need for me to go anywhere else.

5
Efficient, friendly and helpful staff and responsive when needed. Reviewed on: 11th July 2025
Michael S's avatar
Michael S

Good value premiums with excellent claims support.

5
Good value premiums with excellent claims support. They are exactly the kind of insurer you need. Reviewed on: 11th July 2025
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Allister cleal

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