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GJW Direct: Marine Insurance reviews

4.88
Based on 261 reviews, last reviewed 25th Jul 2025
24000% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

4

Online quote and payment. Online quote and payment facility was very helpful. Reviewed on: 25th July 2025
Steve m's avatar
Steve m

Latest lowest rating:

2

Customer service technology from the dark ages It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about... Read more Reviewed on: 19th July 2025
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Paul K

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GJW Direct Marine Insurance reviews (261)

Many Years of Great Service

5
Have been insured with GJW for many years, they are efficient, patient & polite. The online platform can cause me issues, but a quick call to them to point me in the right direction. On the couple of occasions I have had to claim, they made it trouble free. Reviewed on: 11th July 2025

GJW, since the RIPE takeover, a definite downwards step

3
GJW were very good but this year since being taken over by RIPE, it's all gone downhill. First the premium, despite 4 years no claims and never claiming on a boat, went up significantly this year. Second, interest free installments ended, replaced with a 29% APR plan with a 3rd party Finally I had to phone a number of times regarding the policy, the first time as a customer, and it often took a looooong time, if able at all,to reach an adviser. Friendly staff though but a marked downhill from all previous years. Reviewed on: 11th July 2025

The staff were exceptionally friendly and approachab...

5
The staff were exceptionally friendly and approachable, making the entire experience feel welcoming and effortless. Their in-depth knowledge of various boat types and related content truly shone through, enabling me to obtain a quick and accurate quotation without any hassle. To top it off, I was thrilled to find that they offered an unbeatable price—definitely the most competitive on the market for the quality of cover provided. Reviewed on: 11th July 2025

No messing straight forward value and reminds me nex...

5
No messing straight forward value and reminds me next renewal Reviewed on: 11th July 2025

Consistently Reliable

5
I have insured with this company for decades and had consistently sensible service even at difficult times Reviewed on: 11th July 2025

No need for me to go anywhere else.

5
Efficient, friendly and helpful staff and responsive when needed. Reviewed on: 11th July 2025

Good value premiums with excellent claims support.

5
Good value premiums with excellent claims support. They are exactly the kind of insurer you need. Reviewed on: 11th July 2025

Gold star - recommend 100%

5
Totally recommend any boat users to go with GJW. Second to non service and back up. Simple and easy to use systems when needed. Easy to deal with when you need them most. Gold star. Reviewed on: 11th July 2025

Smooth transaction

5
Having no experience in boat insurance my experience with getting the insurance was excellent helped with any issues I had Reviewed on: 11th July 2025

First class service

5
I have been fortunate in not having to claim on my boat insurance, but the service I have received from GJW has been excellent, the staff are knowledgeable and friendly. Reviewed on: 11th July 2025

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