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GJW Direct: Marine Insurance reviews

4.87
Based on 895 reviews, last reviewed 1st Oct 2025
81600% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

always a pleasure to deal with both my boats always a pleasure to deal with, only one claim in 20+ years of insuring with GJW & it was smooth & easy! Reviewed on: 1st October 2025
Mark P's avatar
Mark P

Latest lowest rating:

1

Unless in everyway Before this company was bought by Aviva it was a good insurance company but now they don't even tell you when it due to run out and time to renew. The... Read more Reviewed on: 25th September 2025
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Edward Foster

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GJW Direct Marine Insurance reviews (895)

Excellent customer service

5
Was really impressed with the advice and support from GJW. I needed to contact them regarding my narrowboat out of water survey,and was given the information I required instantly Reviewed on: 10th September 2025

Easy, simple and excellent value for money!

5
Received quite a few emails nagging me to renew leading up to the actual renewal date, which was bloody annoying, but the on-line renewal process was actually quite straightforward and simple… Reviewed on: 10th September 2025

Gjw have been insuring our rather elderly Dutch sai...

5
Gjw have been insuring our rather elderly Dutch sailing barge Freya, continuously since 2008. We have always felt well looked after and valued. Every renewal quote has felt like a fair one. Zero stress in seventeen years :) Reviewed on: 10th September 2025

Great service & value for money.

5
Great service & value for money. Used them for many years Reviewed on: 10th September 2025

Been with them 12 years.

5
Been with them 12 years..Good service and competitive prices. Reviewed on: 10th September 2025

renewal price increase

3
renewal price increase more than inflation ''''renewal documents confusing , refer to schedule but no schedule present Reviewed on: 10th September 2025

Hassle free claims

5
Hassle free claims experience, helpful friendly staff Reviewed on: 10th September 2025

Best value, and there’s always an experienced, knowl...

5
Best value, and there’s always an experienced, knowledgeable member of staff to deal with enquiries. The service provided feels very personal and friendly whenever I have needed to contact the company with a query. Reviewed on: 10th September 2025

Intuitive website, great customer service

5
Intuitive website, No problems gaining advice, easy renewals, good value and service Reviewed on: 10th September 2025

Simple and always get what I need

5
Simple and always get what I need Reviewed on: 10th September 2025

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