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GJW Direct: Marine Insurance reviews

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4.84
Based on 340 reviews, last reviewed 2nd Sep 2025
30600% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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7%
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1%
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1%
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1%

Latest highest rating:

5

This company is always very helpful on the telephone... This company is always very helpful on the telephone easy to understand and get hold of Reviewed on: 2nd September 2025
Stephen Nafzger's avatar
Stephen Nafzger

Latest lowest rating:

1

Lost the plot no multi boat policy no 0% payment ter... Lost the plot no multi boat policy no 0% payment terms increased excess only stayed as a customer because I need time to find a better company Reviewed on: 20th August 2025
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Chris W
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GJW Direct Marine Insurance reviews (340)

Stress Free Claims Process

5
When I previously made a claim through GJW I was taken by how efficient and stress free the process was. I dealt with people who understood my predicament, acted promptly and professionally with my claim. I could not recommend them more. Reviewed on: 19th August 2025
Ronan D's avatar
Ronan D

Staff very helpful and knowledgeable

5
Staff very helpful and knowledgeable in boat insurance as we were new to larger sailing boat boat requirements along with premier marine holder requirements Reviewed on: 19th August 2025
Philip S's avatar
Philip S

Very satisfied customer!

5
Our boats have been insured with GJW since 2011 and the cover, cost and support has been exemplary throughout Reviewed on: 19th August 2025
Bru's avatar
Bru

Boat insurance is never going to be cheap but....

5
Boat insurance is never going to be cheap but GJW made the experience of getting good level of coverage for all the items (outboards, tender, main boat etc) at competitive rates a breeze. Being able to access all docs and quotes easily on the website is a plus. Reviewed on: 19th August 2025
Simon P's avatar
Simon P

Exceeded my expectations

5
I’ve been with GJW direct for about 20 years now although only had 1 claim it was handled exceptionally well and actually exceeded my expectations so I have no reason to go elsewhere a Reviewed on: 19th August 2025
Mac's avatar
Mac

Helpful staff on phone when I rang to try and find m...

5
Helpful staff on phone when I rang to try and find my account Reviewed on: 19th August 2025
SIMON LEWIS's avatar
SIMON LEWIS

Great Value, Painless Claim, Helpful People

5
Customer services are always very helpful and when I unfortunately had to make a claim it was handled very quickly and paid fully. As the whole point of insurance is to be able to recover the cost of repairs/replacement, insuring with a company that makes the process as quick and straightforward as GJW direct do is the best you could ask for. I have used them for years and will continue to do so. Reviewed on: 31st July 2025
Tony C's avatar
Tony C

Easy dealings

5
The one time I had a claim, things were sorted easily, rapidly and without any trouble. Reviewed on: 31st July 2025
Pierre's avatar
Pierre

Great company to deal with

5
Great website and easy to deal with, friendly staff sort out any issues quickly. Very happy. Reviewed on: 28th July 2025
Happy Boater's avatar
Happy Boater

Online quote and payment.

4
Online quote and payment facility was very helpful. Reviewed on: 25th July 2025
Steve m's avatar
Steve m

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