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Monument: Savings reviews

Name: Savings
Rating: 4.94 (1139 reviews)

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4.94

Based on 1,139 reviews, last reviewed 4th Mar 2026

18700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Best Rate and best app easy clear and easy to manage best savings rates i could find i.t good and shows daily interest Reviewed on: 4th March 2026

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

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Awards

Best savings provider 2025

Awarded to the savings account provider rated highest in UK customer reviews.

Monument Savings reviews (1139)

I am unsure about his App.

I am unsure about his App. I opened a 45-day notice account and all went well- easy to set up and use the App. However, on trying to withdraw my money I noticed there is no option/button to close the account nor nothing telling me what the daily interest is/ has be earnt. So, I could only draw out the Balance amount displayed minus the interest which stays in the account after the withdrawal? -according to a chat session. As I thought this was rather silly, I changed my interest payments from compounded to being paid into my linked account. This didn’t happen and the interest has stayed in my account. On using the chat facility again, I was told there is a technical glitch and I would have to wait 48hrs to get my money. Not impressed. The other idea of not having a log out button is plain daft- The reason is safety/security so you can’t remain logged in? All decent apps allow you to log out and then automatically log you out anyway after a period of inactivity – some of which you can set to a particular timer i.e. 2mins, 5mins etc. This App is just LAZY. This App needs a CLOSING ACCOUNT button and a LOG OUT button – it also needs to FUNCTION properly. If I have got to ring/chat to you every time I needed to do something with my money then what's the point of an App at all? Is the App working for Monument or Monument working for the App? Reviewed on: 2nd May 2024

Reply from Monument Hello Ady, thank you for your thoughts. We value every review as your feedback is invaluable in helping us refine our service. We regularly release app updates to give our clients the best possible experience. With the latest version of our app, you can viewing interest earned, move money between eligible accounts and logout securely - just a few of the improvements we've introduced. We’re committed to delivering exceptional service and competitive savings options, and we hope to continue supporting you as a Monument client. Response date: 13th January 2025

App is useless.

Downloaded app told all was OK. App didn't work. Emailed Monument who responded quite quickly. The app then worked. The following day I went to make my initial deposit, the app wouldn't work. I've seen some good reviews for Monument, but from my experience they are hopeless. Reviewed on: 1st May 2024

Reply from Monument Hello Andrew, thank you for your feedback, and we sincerely apologise for the inconvenience caused. We take this matter very seriously, and regularly release app updates to maintain an effortless app experience for our clients. For the best experience, please ensure you're using the latest version of the app. If you have any further concerns, please don’t hesitate to contact our team. Response date: 13th January 2025

Great savings interest

Nice and simple to set up and use as well as offering some of the best interest rates out there at the moment. Reviewed on: 18th March 2024

High interest, and good service.

High interest, and good service. Easy to use Reviewed on: 15th February 2024

They're not quite ready yet

Hi, this is a relatively new bank, they're not yet listed on the bank of England's fcs list, and bear with them as they won't reply to requests for information and the chat function on the app is still having glitches. I test opened a savings account yesterday, and did call up the assistant there for information but he was still not able to provide support or info about fcs. It's best to wait a little to see if things improve next year Reviewed on: 7th November 2023

Reply from Monument Hello, thank you for taking the time to leave a review. We’re regulated by the Financial Conduct Authority and Prudential Regulation Authority, and your savings are protected by the Financial Services Compensation Scheme up to £85,000. Our UK-based Client Services team is available to assist you via in-app live chat, call, video, or email. We're committed to delivering exceptional service and competitive savings options, and we hope to continue supporting you as a Monument client. Response date: 14th January 2025

Wait! We are experiencing an extremely high volume of customers :)

I was waiting for their reply for around 10 days, but the bank kept saying: 'Sorry! We are experiencing an extremely high volume of customers' Reviewed on: 4th April 2023

Reply from Monument Hello Dima, thank you for taking the time to leave a review. We understand how frustrating it can be to wait for a reply, and we sincerely apologise for the inconvenience caused. If you have any further concerns, our team is here to help. You can call us on 020 4524 8080 or email [email protected]. Our Client Service Team is available 9am to 6pm, Monday to Friday (excluding weekends and bank holidays). Response date: 13th January 2025

Easy to deal with Monument Bank

Monument Bank were very straightforward to deal with when I invested a significant amount of money in a fixed Bond. Good rate of interest and highly communicative with their clients. Would happily recommend them. Reviewed on: 3rd April 2023

Very easy. Great rates

Best rates in the market for savings and opening the account was also very easy. Customer support is friendly and quick to answer questions. Reviewed on: 16th March 2023

Very good app

A very easy to use app. Customer service very helpful. Reviewed on: 13th March 2023

Efficient, easy to communicate with and competitive

A satisfied saver that found the process to open an account easy. Monitoring my account is also straightforward. Reviewed on: 12th March 2023

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Monument: Savings reviews

18700% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Monument: Savings now

Best savings provider 2025

Monument Savings reviews (1139)

I am unsure about his App.

App is useless.

Great savings interest

High interest, and good service.

They're not quite ready yet

Wait! We are experiencing an extremely high volume of customers :)

Easy to deal with Monument Bank

Very easy. Great rates

Very good app

Efficient, easy to communicate with and competitive

Review Monument: Savings now

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