Very good service and very well recommended

How do I describe this banking service without using terrible language.?? After suffering the loss of her grand daughter, and husband of nearly 60 years,... How do I describe this banking service without using terrible language.?? After suffering the loss of her grand daughter, and husband of nearly 60 years, she was determined that we all try and work towards making a difference and helping others, who had suffered the same painful experience. She began making and designing amazing gift boxes- containing many hand crafted products. Alongside other members in the family, we all decided to work and save to be able to provide a safe haven, where people could access immediate contact with Therapists, qualified in grief, trauma and ptsd situations. She was advised to open a bank account to deposit her earnings into, in order to keep everything clear and legal. Unfortunately, after searching online, she decided to open her account with Acorn Banking! On her application call, she very clearly explained why the account was needed, provided copies of Invoices,advertising and the website she had made- All very clearly- stating and confirming everything she had told them. The business account was opened. And that was that. She had paid her starting costs, and a week or so later, handed £400 that she had made at a fair, selling her gift sets- to my husband.. ( she didnt feel comfortable carrying larger amounts of cash around)- and asked him to send it to her business account with Acorn. He did this, and it was accepted, and a text was sent to her phone to advise that the money had been deposited. This was her fist and only deposit into her account. The next day, early evening, my husband noticed that the money had been returned to his account. Confused, he called my mother in law- and advised her what had happened. She straight away checked her e-mails to see if there was any communication from Acorn as to why this would have happened? No e-mails from them, and no phone calls either? Feeling very upset and confused, she e-mailed Acorn as that was the only option she had. Acorn called the next morning, and after verifying security, proceeded to tell her, that after reviewing her account, they had decided that she did not qualify for their business account? The reason being, that my husband had sent the money to her account with the word "donation" listed beside it?? His meaning was as donation towards the full amount that would eventually be needed to open our Charity plans. NOT as a Charity donation. Acorn have taken the very high handed decision, to close a legally opened account, after being made very aware of the purpose of the account, and that the business money would eventually be going towards a Charity endeavour- but right now, was earned legally through an existing business.!! They decided, after 1 payment into her account, that they did not wish her business, even after being very clearly explained to them when the business was opened? And all of the Invoices and information they asked for, and were given, BEFORE they opened this account. THEY decided, based on one payment into her account, of £400, that they did not want her business. They did not call her, or e-mail her, they just decided it wasnt for them, and shut everything down! I cannot explain how disgusted we are with their treatment of a 76 year old lady, who was always honest, explained everything to the opening business team, and was granted an account, in order to keep the money that would eventually be used to do good things, and help others who are going through the same painful experiences. ACORN BANKING, you are nothing but a JOKE!!! I hope that everybody reads the despicable way you treat your customers, and stays as far away from your dreadful banking services as possible. In a world, where there are many suffering, it is fairly obvious that you just dont give a jot. I urge anybody who reads this review, to bypass this dreadful bank, and find another, amongst the MANY new and honest banking services available. Read more Read less