Allied Irish Bank - AIB Reviews

  Ratings based on 12 reviews       Last review 3 months ago    

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Overall Rating

Great

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Allied Irish Bank - AIB Review Insight

What are people saying in their reviews?

Channels

86% of feedback is Process related

Customer profile

Top Age Profile: N/A

Top Channel Preference: Branch

Allied Irish Bank - AIB Products 12

Credit Card

Terrible

Appalling behaviour from a bank... Singed up to a quarterly subscription with a merchant that did not deliver on their promise, this was back in May this year. After 10 days of back and forth with the merchant, I decided to claim a chargeback instead... Read more

Appalling behaviour from a bank... Singed up to a quarterly subscription with a merchant that did not deliver on their promise, this was back in May this year. After 10 days of back and forth with the merchant, I decided to claim a chargeback instead as it was going nowhere. Little did I know then that 6 months later I now have been charged 3 times by the merchant for a total of $900. I was assured by AIB that the merchant had no authorization for my card. After 10 emails, dozens of phone calls with the AIB bank. Finally opened a complaint after 5 months with the bank to get he issue resolved. Received a letter to say complaint had been received and they would be in touch by the 18th of November. Just received a letter from the bank now stating that they were not going to respond to my complaint again and if I still had an issue to take it up with the Ombudsman. $900 down and about 30 hours of back and forth and this is my treatment. I currently have personal banking, business banking and a mortgage with AIB but not for long….

Reviewed on 26th November 2020
Holly Breen's avatar
Holly Breen
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Business Bank Account

Listening Bank

Helped me out in difficult time and provided support when needed.

Reviewed on 8th February 2019
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Gerard
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Current Account

Nice compact easy use bank

Irish and good people would reccomened to other people

Reviewed on 14th January 2019
Danny Goode's avatar
Danny Goode
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Current Account

Ok

I have had an account for many years and have finally reached the end of my tether. I used to receive contact with statements, important information etc, now I do not receive any of this. They've also closed all the branches. So yes 2018 I'm going to... Read more

I have had an account for many years and have finally reached the end of my tether. I used to receive contact with statements, important information etc, now I do not receive any of this. They've also closed all the branches. So yes 2018 I'm going to move suppliers.

Reviewed on 1st January 2018
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Sam Cassidy
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Current Account

Superb top quality service

You can actually speak to a human and they’re extremely helpful

Reviewed on 31st December 2017
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Colin
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Current Account

Easy banking

Opened an account from the uk. Staff talked me through the process step by step. Extremely helpful staff . Great exchange rate on currency. Very happy

Reviewed on 21st July 2017
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Anonymous
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Business Bank Account

Best bank on the planet

If you need to contact them they are a phone call away

Reviewed on 11th February 2017
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Anonymous
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Credit Card

Great service

An excellent bank to deal with. All staff are very professional and knowledgable. They quickly resolve any issue and provide individual service. This is not a mega national bank with little or no care for customers, but a strong regional bank with... Read more

An excellent bank to deal with. All staff are very professional and knowledgable. They quickly resolve any issue and provide individual service. This is not a mega national bank with little or no care for customers, but a strong regional bank with strong dedication to the areas they service. Their online banking experience is easy and friendly. They need to increase their ACH transfer limits for customers.

Reviewed on 9th February 2017
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Anonymous
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Business Bank Account

Great for business

AIB is plain but simple. I know they are good for business.

Reviewed on 9th October 2016
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Claudia B
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Current Account

Current Account

Good communication with bank and support services via phone and online

Reviewed on 25th August 2016
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Oonagh Hegarty
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Credit Card

Good

Great card and choice of options available

Reviewed on 17th August 2016
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Gaz Wiz
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Current Account

Standard

Nothing exceptional - just ok really. Would point out that who you speak to when you need to do something with AIB can lead to some quite variable service,

Reviewed on 20th September 2015
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Ryan
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