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AllClear: Travel insurance reviews

Name: Travel insurance
Rating: 4.84 (6902 reviews)

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4.84

Based on 6,902 reviews, last reviewed 2nd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

92% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Cover was exactly what I wanted at a great price Cover was exactly what I wanted at a great price Reviewed on: 2nd January 2026

Latest lowest rating:

1

It takes 5 working days to get a response to an emai... It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim resolved over 3 months in... Read more Reviewed on: 24th December 2025

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About this product

AllClear travel insurance have a range of cover options depending on how long you’re travelling for and what you’ll be doing on your trip.

As a specialist medical travel insurance provider, AllClear cover over 1300 medical conditions. You can get a quote for AllClear travel insurance by calling the freephone number or via the website.

AllClear travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used AllClear before, you can also leave a review and share your experience.

AllClear Travel insurance reviews (6902)

Review of the AllClear, Travel insurance:

It was easy to purchase my travel insurance and not...

It was easy to purchase my travel insurance and not too expensive Reviewed on: 2nd October 2024

EASY TO SET UP.

EASY TO SET UP. AGENT WAS SUPER HELPFUL Reviewed on: 22nd August 2025

I found them very helpful when arranging insurance a...

I found them very helpful when arranging insurance although luckily I didn’t need to use it! Reviewed on: 22nd August 2025

Couldn’t get cover with anyone but all clear came up...

Couldn’t get cover with anyone but all clear came up trumps. Reviewed on: 22nd August 2025

Always had excellent communication when calling

Always had excellent communication when calling Reviewed on: 20th August 2025

I didn’t really get a renewal discount.

I didn’t really get a renewal discount. I had to start again with a new policy Reviewed on: 19th August 2025

Never ever again

Easy to insure with but then came the claim. Heard absolutely nothing so emailed after a fortnight – immediate reply they had the claim and they would deal with it within 14 working days. Heard nothing 14 working days later I emailed again – immediate reply they will deal it within 21 working days. Heard nothing. 21 working days later phoned complains department. Delightful lady told me I would hear within 5 working days. Heard nothing. Emailed Chief Executive. No reply from him. The following day, had an email from Charlotte on the travel claims team thanking me for submitting my claim! She raised a couple of queries and asked me reply “as soon as possible” I replied on the same day – again immediate reply “responses to new and existing claims may take up to 21 working days … “ I’ve no doubt they will pay up – their website says 99% + of all claims are paid within 5 working days. – 24 working days later I have heard nothing. In my email to the Chief Executive I did ask him why I was being treated quite so badly. He hasn’t replied to my email. I spoke to Reactive Insurance, who handle their claims, who told me that their 21 working days not only applies to the initial claim it also applies to the time taken to respond to any queries!- Reviewed on: 19th August 2025

Reply from AllClear Good afternoon, Thank you for your detailed review, and we're truly sorry for the delays and lack of communication you’ve experienced throughout your claim. This is not the level of service we aim to deliver, and we understand how frustrating this has been for you—especially when you've made every effort to respond promptly. We’d like to investigate your case further and ensure it’s being handled appropriately. Please email us at [email protected] with your policy details so we can follow up with the relevant team and support you directly. Thank you again for bringing this to our attention. Best regards, Sarah Response date: 19th September 2025

Can’t remember if it was Derek or Douglas I spoke to...

Can’t remember if it was Derek or Douglas I spoke to on the phone but he was friendly and helpful Reviewed on: 19th August 2025

Best insurance

First class no problems always on the ball Reviewed on: 19th August 2025

I havnt had to make an actual claim yet but up to no...

I havnt had to make an actual claim yet but up to now all the people I have spoke to about opening a policy have been totally professional and knowledgeable in every aspect of purchasing my yearly policy Reviewed on: 19th August 2025

Finding cover when in the NHS waiting list limbo!

Stuck on an NHS waiting list made it difficult to find travel insurance cover AllClear were recommended by another provider as a company that might be able to help. The assistant I spoke to was very helpful and setting up cover at a competitive price took no time. Reviewed on: 19th August 2025

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