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Allstar : Card reviews

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1.08
Based on 12 reviews, last reviewed 9th Feb 2026
No new 5 star reviews
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100% increase in 1 star reviews
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Latest highest rating:

5

Hassle free fuel/credit card With a start up, finding credit facilities is never easy. Thank you Allstar for a very hassle free service. Reviewed on: 14th January 2022
Hewbridge 's avatar
Hewbridge

Latest lowest rating:

1

am writing this review to express my deep frustratio... am writing this review to express my deep frustration and disappointment with Allstar Fuel Cards, due to an ongoing and completely unacceptable experi... Read more Reviewed on: 9th February 2026
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Dan P
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Allstar Card reviews (12)

am writing this review to express my deep frustratio...

1
am writing this review to express my deep frustration and disappointment with Allstar Fuel Cards, due to an ongoing and completely unacceptable experience. My account was opened on 3rd December, and to this day it has never been activated. Despite this, Allstar has attempted to charge fees and even apply penalty charges for non-payment, which is outrageous considering the account is not active and cannot be used in any way. It is impossible to understand how a company can justify charging a customer for a service that has never been provided. The customer service situation makes matters even worse. Every single phone call to Allstar involves a minimum waiting time of 45 minutes, just to get someone to answer. When someone finally does respond, I am repeatedly told that “they are dealing with it” or that the issue is being escalated yet nothing ever happens. I have been waiting for weeks with no resolution, no updates, and no accountability. Emails are equally ineffective. Charlotte, who has been handling (or supposedly handling) my case, has consistently dismissed my emails and stopped responding altogether. I have sent multiple follow-ups over several weeks with no meaningful reply. Additionally, Brian, who explicitly told me he would contact me to resolve the issue, has never contacted me at all. This level of unprofessionalism and lack of communication is shocking for a financial services provider. To summarise: • Account opened on 3rd December • Account still inactive • Fees and penalties being charged despite inactivity • Phone calls require 45+ minutes waiting time • Repeated empty promises that the issue is “being handled” • Emails ignored by Charlotte • Brian never followed up as promised • No resolution, no timeline, no responsibility taken This experience has caused unnecessary stress, wasted hours of my time, and a complete loss of trust in Allstar Fuel Cards. Charging customers for an inactive account and ignoring repeated attempts to resolve the issue is unacceptable and, in my opinion, borders on unethical business practice. I would strongly warn others to think very carefully before signing up with Allstar Fuel Cards. Based on my experience, the service is disorganised, unresponsive, and completely unreliable. Reviewed on: 9th February 2026
Dan P's avatar
Dan P

Do not use this so company!

1
Do not use this so company!!!, customer service, sorry don't think there is such department, nurmours phone calls and emails, no replies, absolutely shocking, they quick enough at setting an account up, 6 months of reasonable discount then not worth it after, billing various amounts of un authorised payment without my consent, totally unacceptable!! DON'T USE THEM people Reviewed on: 11th December 2025
S B's avatar
S B

shocking customer service, they take payments

1
shocking customer service, they take payments from your account without authority on top of the monthly card fee, when you try and contact them, they totally ignore you, please do not use this company Reviewed on: 27th August 2025
Rob Perrie's avatar
Rob Perrie

Really poor customer service

1
Really poor customer service. Helpline is a waste of time and no responses to emails sent. App doesn’t really work for home charging costs. Reviewed on: 16th December 2024
Andrew B's avatar
Andrew B

underhand business model

1
After years of putting up with sneaky charges appearing out of nowhere on their billing often hidden in the breakdown, The final straw was being informed in a random generic Email that they intend to put us on a risk based pricing plan completely out of the blue. Which basically meant they were going to charge an additional +20 pence per liter unless we were willing to place a bond in their keeping... They are deceptive and underhand in there business model which is built on the assumption most fleet users don't pay that close attention to what they're actually being charged and let that customer inertia reap in the profits for as long as possible before they get rumbled. On top of which they actively make it hard to end your contract by hiding the necessary contact information, and then fail to respond when you do manage to send the order to end their services leaving you guessing if they received that request or not.., If I could have given no stars I would have and am truly disappointed in myself for letting them get away with this for as long as they have before finally ending their service with our firm.. Reviewed on: 27th September 2024
Jim S's avatar
Jim S

All of a sudden Iam treated as a risk fuel price on...

1
All of a sudden Iam treated as a risk fuel price on garage reciept £108 bill from Allstar £137.99 Cancelled account Reviewed on: 12th September 2024
William C Ingram's avatar
William C Ingram

Allstar double charge our company, we've been with t...

1
Allstar double charge our company, we've been with them for 3 months on credit builder account after 3 months switched to credit account and after that they charge from both credit builder account and credit account and account team can't see the problem!!!! SCAM Reviewed on: 8th September 2024
Bartlomiej N's avatar
Bartlomiej N

Risk Based Pricing Scam

1
Be warned Allstar will suddenly implement Risk Based Pricing onto your account and add a surplus amount to each litre of fuel purchased, out of the blue and without any justification, keep an eye on your statements. Who would go to the pump and willingly pay an extra 30pence per litre, this is theft under a corporate slogan, avoid. Reviewed on: 22nd August 2024
Robert's avatar
Robert

Called for a fuel card was offered a deal with 50% o...

1
Called for a fuel card was offered a deal with 50% off for £2.50 a month but yet advertises £2.50 on there website! Not transparent at all and customer service agent wasn’t very explanatory and had to keep asking questions and then he would agree! Ended up leaving it and going direct with shell for £2.50 a month!! Reviewed on: 12th July 2024
Shannon's avatar
Shannon

Worst experience

1
Worst experience I ever had!! Don't use them unless you like being ignored. I had my card with them and for 2 weeks all was fine. Until 1 morning while I was trying to pay for the fuel the card got rejected, thank god I had my wallet with me, otherwise I was going to make a fool of myself, I paid with my card end and tried to call them and ask what is the issue, no one answered and after 40min of waiting I gave up and sent them an email asking if my card is blocked or what is going on ......in the hopes that by the end of the day someone will come back to me for an explanation... well.... no answer at the end of that day....or the second day...or the third....or fourth....or fifth!!!!! A week later!!! The answer came with the most ODD reply I ever got stating " I can confirm your card is blocked" WITH NO INFO OF WHY THAT HAPPENED OR WHAT I NEED TO DO TO UNLOCK IT!!!!! So I replied back and asked for more details and what should I do to unlock it?! NO ANSWER WHAT SO EVER SINCE THEN!!! They really take the amp with someone's patience! THE WORST CUSTOMER SERVICE/COMPANY EVER!! Steer clear from them if you love your sanity! Reviewed on: 13th September 2023
Netea Alex's avatar
Netea Alex

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