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Atom Bank: Savings reviews

Name: Savings
Rating: 4.91 (5124 reviews)

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4.91

Based on 5,124 reviews, last reviewed 5th Mar 2026

48500% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Great online app Easy to set up, great interest rates and keep you informed of any changes. The App is simple and straightforward to use. Reviewed on: 5th March 2026

Latest lowest rating:

1

Unable to open the app and no help from Atom staff. Unable to open the app and no help from Atom staff. Reviewed on: 5th March 2026

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About this product

Atom Bank offer a range of savings accounts.

Atom Bank aim to make saving for your goals easier with account options including the Instant Saver, Instant Saver Reward and Fixed Saver. All savings accounts can be managed through the Atom Bank app.

Atom Bank savings reviews help you find out what it’s really like to be a customer. If you’ve used Atom Bank before, you can also leave a review and share your experience.

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Atom Bank Savings reviews (5124)

Hmmm, I waited for this?

So after registering god knows how long ago I finally get a code. I download the app... I copy the code from my email which gives me problem number 1.... there's no way to 'paste' it into the app. Why not? Isn't the point of this new bank to be different, be up to date, be slick, be easy, be a good experience you'll want to repeat and tell your friends and family about. Anyway, a bad start but....... It soon got worse!! Not only can I not paste the code in, but once I manually add it I'm presented with a picture of 'Jon' (head of Security) with a message that the code doesn't work. I double and triple check the code and go through this 3 times. Then I think, ok, the code is in capitals in the email but maybe it actually needs lowercase letters - no. I'm now a hugely frustrated ex-potential customer. You can keep your new bank and your app. I'll happily give other new banks the same crack of the whip. Maybe the guys at Atom should look at the experience Revolut provides once you download their app. Reviewed on: 22nd July 2016

Dismal

Having waited months for code got an account, later discovered that they have a limit of 10k per customer so having sent more I am still waiting for the money to be returned after eight days. Appears to be all marketing hype and not enough substance. Reviewed on: 14th July 2016

Customer service is none existent.

Applied for a fixed saver account. Got confirmation back saying they wound be in touch. Never heard nothing back despite numerous attempts using the silly APP that never takes you anywhere. It seems Atom Bank is just "another bank", dressed up in different clothes but still the same attitude as all the rest! Reviewed on: 10th July 2016

Amatuers

Having waited months for an access code I discover the codes are not sent out in a specific order.This means someone who registered yesterday can receive a code before a person who registered 12 months ago?Its a bit like walking into a branch and Atom serving the person at the back of the queue. Reviewed on: 1st July 2016

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