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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.70/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion
See more on their website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,392 product reviews

Average score of 4.70/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Nick Thornton - a pleasure to deal with

Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough... Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough and responds quickly. I would have no hesitation whatsoever in recommending him. He's a breath of fresh air in this world of call centres, and a credit to the Bath Building Society. Thank you for all of your help Nick Read more Read less

{"display":"Jackie Jackson","full_name":"Jackie Jackson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1297622.png"}}'s avatar
Mortgages
Jackie Jackson 29th August 2025

Latest negative rating

1/5

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less

{"display":"George ","full_name":"George ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
George 24th April 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2392 company reviews • Last reviewed within 7 days

Nick Thornton - a pleasure to deal with

Mortgages • 29th August 2025

Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough... Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough and responds quickly. I would have no hesitation whatsoever in recommending him. He's a breath of fresh air in this world of call centres, and a credit to the Bath Building Society. Thank you for all of your help Nick Read more Read less

{"display":"Jackie Jackson","full_name":"Jackie Jackson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1297622.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Hi Jackie, thank you for taking the time out and leaving us some feedback. This is great to hear and will pass on your kind comments to Nick. Thanks again for recommending us and hope to speak with you again in the near future. Ben Hutchings, National Account Manager
29th August 2025
Bath Building Society

Helpful and efficient

Savings • 27th August 2025

Helpful and efficient , responsive to requests and speedy service

{"display":"Jo D","full_name":"Jo D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Nick Thornton is my mortgage manager.

    Nick Thornton is my mortgage manager. He has been brilliant in keeping myself informed on all changes to rates etc. He has been proactive in... Nick Thornton is my mortgage manager. He has been brilliant in keeping myself informed on all changes to rates etc. He has been proactive in informing myself on any new products and changes. I have full confidence with himself and Bath Building Society Read more Read less

    {"display":"Adrian C","full_name":"Adrian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Adrian C 27th August 2025
  • 5/5

    Thanks you!

    Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was... Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was very helpful and patient and gave really clear explanations. We also like that you still issue passbooks…Thank you! Read more Read less

    Savings
    Verified source 27th August 2025
  • 5/5

    Changing address

    Emailed and they advised to chat. Quick and easy on chat to confirm change of address

    {"display":"Nav","full_name":"Nav","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nav 26th August 2025
  • 5/5

    questions quickly answered.

    questions quickly answered friendly service

    {"display":"leanne d","full_name":"leanne d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    leanne d 22nd August 2025
  • 5/5

    5 star remortgage experience, fast, good value, frie...

    5 star remortgage experience, fast, good value, friendly Nick

    {"display":"Martin H","full_name":"Martin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Martin H 21st August 2025
  • 5/5

    Very helpful

    Very helpful, easy to access a real person who was helpful and did what they said they would without delay

    {"display":"Rosalind H","full_name":"Rosalind H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rosalind H 21st August 2025
  • 4/5

    The questions I had were all answered clearly by Cha...

    The questions I had were all answered clearly by Charlotte in the chat. Thank you very much.

    {"display":"tmto ","full_name":"tmto ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    tmto 18th August 2025
  • 5/5

    Friendly staff at Moorland Road branch

    I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy!

    Savings
    Verified source 18th August 2025
  • 5/5

    Updating My Address

    I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising... I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Read more Read less

    {"display":"PP","full_name":"PP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PP 15th August 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

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