I like the personal contact that you get with Bath Building Society, and the fact that they still have local branches, which we use regularly. Always good service.

Chris helped to resolve an ongoing technical issue and was very helpful and quick to respond

Quick and accurate help I have received today

Katie was very helpful, direct and offered a solution to my problem very quickly. Issue was solved m.

Being able to visit a branch, get excellent service from very helpful staff and not being forced to do everything online. Very satisfied overall.

thank you, timely response as usual

The use of the primary email address with which to withdraw funds is a great idea and works really well.

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Read more Read less

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Read more Read less