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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.75/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,685 product reviews

Average score of 4.75/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.

Positive themes

  • Bath Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
  • Bath Building Society offers competitive interest rates on savings and bonds with good product variety.

Negative themes

  • The online platform and app are often glitchy and difficult to use at Bath Building Society.
  • Mortgage process can be slow with delays and excessive scrutiny causing stress.
  • Customer service issues include slow responses and poor communication at times.
Summarised by AI
Was this helpful?

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2685 company reviews • Last reviewed within 7 days

Moorland Road Branch

Savings • 12th March 2026

I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and... I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of Interest. Read more Read less

Verified source
Rated Excellent • 5/5
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Mortgage for mature borrowers

Mortgages • 12th March 2026

Bath Building Society was able to consider a mortgage for mature borrowers and at a reasonable rate , and flexible conditions. Telephone responses to queries... Bath Building Society was able to consider a mortgage for mature borrowers and at a reasonable rate , and flexible conditions. Telephone responses to queries were dealt with efficiently and in a friendly manner . Read more Read less

{"display":"H F","full_name":"H F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
H F
Rated Excellent • 5/5
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Reply from Bath Building Society
Many thanks for taking the time out and leaving some feedback. This is great to hear and glad we were able to assist. Ben Hutchings, National Account Manager
13th March 2026
Bath Building Society
  • 5/5

    I searched online using AI for the mortgage product...

    I searched online using AI for the mortgage product that suited us best and was directed to 2 building societies. The Bath terms was the... I searched online using AI for the mortgage product that suited us best and was directed to 2 building societies. The Bath terms was the best by some distance. I emailed and got a very prompt response and then was guided through the process by an excellent Representative- Tim Randall. From beginning to offer in principle to full offer in Read more Read less

    {"display":"Gerry PM","full_name":"Gerry PM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Gerry PM 11th March 2026
  • 5/5

    Fantastic support from business manager Kerrin White.

    Fantastic support from business manager Kerrin White. He has always on hand to help guide me through the initial process, criteria to ensure the case... Fantastic support from business manager Kerrin White. He has always on hand to help guide me through the initial process, criteria to ensure the case fits and he has made whole initial experience great. Application is now in underwriting pending review Read more Read less

    {"display":"Finance Advice Centre","full_name":"Finance Advice Centre","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I was extremely pleased with the service offered.

    I was extremely pleased with the service offered. They took time to understand our position and walk us through the options available to us. They... I was extremely pleased with the service offered. They took time to understand our position and walk us through the options available to us. They were very quick to respond and help with any questions we had. Would thoroughly recommend. Read more Read less

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Paul B 10th March 2026
  • 1/5

    More time needs to be spent with the teams as they l...

    More time needs to be spent with the teams as they lack motivation and energy

    {"display":"Tasha ","full_name":"Tasha ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tasha 10th March 2026
  • 5/5

    It feels like a personal service and I was served by...

    It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have them try to push the Internet onto me. Read more Read less

    Savings
    Verified source 6th March 2026
  • 5/5

    Great visit to Oldfield Park branch

    I visited the Oldfield Park branch today as I was having trouble getting online. I was served by Gemma who was extremely helpful and spent... I visited the Oldfield Park branch today as I was having trouble getting online. I was served by Gemma who was extremely helpful and spent the time helping me download the app and register my details. This was a success and I am now able to view my account and request transfers at home. I can’t thank Gemma enough for her kindness and patience. Great service! Read more Read less

    Savings
    Verified source 5th March 2026
  • 5/5

    Very good communication and prompt service.

    Very good communication and prompt service. Would recommend without hesitation.

    {"display":"Glenn S","full_name":"Glenn S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Glenn S 4th March 2026
  • 5/5

    I've held at mortgage with Bath BS for some years.

    I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers,... I've held at mortgage with Bath BS for some years. My current deal was coming to an end, I was advised of the current offers, one of which I accepted. This was all very quick and efficient. Thank you to Lauren Read more Read less

    {"display":"Dean","full_name":"Dean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dean 3rd March 2026
  • 5/5

    Personal service

    It has been easy to deal with my accounts and any issues I have had.

    {"display":"Daniel G","full_name":"Daniel G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel G 2nd March 2026

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