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Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.78/5

Bath Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,804 product reviews

Average score of 4.78/5
5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
1%
Reviews for Bath Building Society have trended negatively over the past 90 days

Bath Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can speak to real people. Their savings products offer decent rates and personal service that feels genuine. However, the online and app experience often frustrates users with glitches, slow updates, and difficult navigation, dampening an otherwise warm service.

Positive themes

  • Bath Building Society's staff are friendly, helpful and make banking a pleasure. (49 mentions)
  • Bath Building Society offers competitive savings rates that many find attractive. (10 mentions)
  • Having local branches with face-to-face service is a big plus for Bath Building Society. (8 mentions)

Negative themes

  • The Bath Building Society app and website often cause frustration with glitches and poor usability. (10 mentions)
  • Online account access problems and re-registration issues have left many customers locked out. (5 mentions)
Summarised by AI
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About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2804 company reviews • Last reviewed within 7 days

Very helpful and professional

Savings • 10th September 2026

Mars from the digital team sorted out my issue quickly and was very professional, patient, friendly, and helpful.

{"display":"Dani","full_name":"Dani","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Mars was great at helping set up my account

Savings • 10th September 2026

Mars was great at helping set up my account

{"display":"Ellie D","full_name":"Ellie D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    on line chat

    A question about trust accounts, which are complex, but dealt with through the online chat quickly and precisely.

    {"display":"Andy P","full_name":"Andy P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andy P 10th September 2026
  • 5.00/5

    Tim at Bath BS was just great, professional &friendly.

    Tim at Bath Building Society was really helpful, friendly, professional and he took time to explain everything to us. Nothing was too much trouble or... Tim at Bath Building Society was really helpful, friendly, professional and he took time to explain everything to us. Nothing was too much trouble or an issue if we asked for further information. We felt that Bath valued our business and treated us with respect and integrity. Read more Read less

    {"display":"Al McC ","full_name":"Al McC ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1053613.png"}}'s avatar
    Mortgages
    Al McC 10th September 2026
  • 5.00/5

    Later life lending application

    Later life lending product, not a straightforward application but the guidance and support was first class

    {"display":"Geoff H","full_name":"Geoff H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoff H 8th September 2026
  • 5.00/5

    Local branches and Friendly staff.

    Local branches and Friendly staff. Daisy helped me open an account today and she was really helpful.

    Savings
    Verified source 3rd September 2026
  • 5.00/5

    Exceptional customer support and help.

    We had a slightly complicated savings account to set up remotely. Larger banks had not been helpful, giving us incorrect or misleading advice, and we... We had a slightly complicated savings account to set up remotely. Larger banks had not been helpful, giving us incorrect or misleading advice, and we were getting frustrated with the big corporate approach of getting a different person each time and having to start from scratch with them. Our experience with Bath Building Society was completely different and a breath of fresh air in comparison. I had some queries, and spoke to a very helpful person on the phone. In addition, I had several queries about the process and emailed customer support a number of times. Lauren, who was the customer support person I dealt with, was very very helpful, taking me through the process step-by-step, very clearly explaining each point without being patronising, and even had the patience to explain something in a different way. Thank you! I really felt valued as a potential customer, and will highly recommend Lauren and the team to my friends and family. Read more Read less

    {"display":"Jeremy W","full_name":"Jeremy W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jeremy W 3rd September 2026
  • 5.00/5

    Quick and efficient and you deal with humans.

    Quick and efficient and you deal with humans.

    Savings
    Verified source 2nd September 2026
  • 5.00/5

    Always have best help from staff

    Always have best help from staff

    {"display":"Ows","full_name":"Ows","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ows 28th August 2026
  • 5.00/5

    Exceptional service from a very patient man.

    Exceptional service from a very patient man. I'm of an age where technology isn't my strong point.

    {"display":"Ron M","full_name":"Ron M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ron M 27th August 2026
  • 5.00/5

    Always get queries answered over the phone quickly.

    Always get queries answered over the phone quickly. Jane was particularly helpful when I last phoned Wood Street Branch.

    Savings
    Verified source 27th August 2026

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