Smart Money People Logo
Go to business site
Share this page
Link copied

Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.72/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,472 product reviews

Average score of 4.72/5
5 star
84%
4 star
11%
3 star
2%
2 star
1%
1 star
2%
Reviews for Bath Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Retirement mortgage with exceptional service

Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely supportive, with a personal... Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely supportive, with a personal touch far superior to anywhere else (we went to other building societies and brokers). The key differences were we weren’t passed from pillar to post, endlessly repeating ourselves to different people filling in forms without context and more importantly treated with respect and listened to. The Retirement Mortgage itself perfectly met our needs too, which is flexible, reliable with longevity, and unlike anything we found elsewhere. It truly feels like a well-kept secret. On top of that, they worked to our timelines, which was a fantastic bonus. Definitely a 5 star service - thank you! Read more Read less

{"display":"Jen H","full_name":"Jen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Jen H 4th December 2025

Latest negative rating

1/5

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

{"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
AmKe 22nd October 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2472 company reviews • Last reviewed within 7 days

Retirement mortgage with exceptional service

Mortgages • 4th December 2025

Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely supportive, with a personal... Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely supportive, with a personal touch far superior to anywhere else (we went to other building societies and brokers). The key differences were we weren’t passed from pillar to post, endlessly repeating ourselves to different people filling in forms without context and more importantly treated with respect and listened to. The Retirement Mortgage itself perfectly met our needs too, which is flexible, reliable with longevity, and unlike anything we found elsewhere. It truly feels like a well-kept secret. On top of that, they worked to our timelines, which was a fantastic bonus. Definitely a 5 star service - thank you! Read more Read less

{"display":"Jen H","full_name":"Jen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Thank you for for taking the time to leave a review and your kind words. I am so pleased that Tim and the team were able to offer the 5 star service and that the retirement mortgage perfectly meets your needs. Your comments will be passed to the team who will be very pleased. Ian Birch Senior mortgage advisor.
5th December 2025
Bath Building Society

Oldfield Park Branch

Savings • 2nd December 2025

I think Rachelle who served me was very helpful and the rest of the staff seemed helpful too. I would totally recommend them.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I like dealing with a smaller independent Building s...

    I like dealing with a smaller independent Building society. Good service by Jane whilst the branch was being refurbished.

    Savings
    Verified source 2nd December 2025
  • 4/5

    Open branch (Moorland Road) that you can walk in and...

    Open branch (Moorland Road) that you can walk in and talk face to face

    Savings
    Verified source 2nd December 2025
  • 5/5

    Local and helpful.

    Local and helpful. I was served by Ella and nothing was too much trouble.

    Savings
    Verified source 1st December 2025
  • 5/5

    Really helpful staff.

    Really helpful staff. Came into Oldfield Park and was served by Ella to sort our son becoming 18 and how to manage his savings ongoing.

    Savings
    Verified source 1st December 2025
  • 5/5

    The opening of my one year ISA account earlier this...

    The opening of my one year ISA account earlier this week was very easy. Jane explained the details of the investment very clearly. I phoned... The opening of my one year ISA account earlier this week was very easy. Jane explained the details of the investment very clearly. I phoned earlier in the day thinking that I was talking to the Bath branch but was informed that refurbishment in progress. I was invited to visit Head Office by Chris. All done very straight forward. Read more Read less

    Savings
    Verified source 1st December 2025
  • 5/5

    Jane helped me open a Fixed Rate ISA account.

    Jane helped me open a Fixed Rate ISA account. She was very supportive and helpful. Bath Building Society seem very welcoming to new customers.

    Savings
    Verified source 27th November 2025
  • 5/5

    We were served by Ella - you are always so helpful.

    We were served by Ella - you are always so helpful. Thank you.

    Savings
    Verified source 26th November 2025
  • 5/5

    Ella gave me options - extremely helpful!

    Ella gave me options - extremely helpful! The face to face service is second to none. The staff training is wonderful. Nothing is too much... Ella gave me options - extremely helpful! The face to face service is second to none. The staff training is wonderful. Nothing is too much trouble. A very refreshing experience these days, service and knowledge. The very helpful staff, the values of the society. Would certainly recommend you to friends and family. Thank you again Ella. Read more Read less

    Savings
    Verified source 26th November 2025
  • 5/5

    Fantastic service!

    I regularly use the Moorland Road Branch and I always find the staff very helpful and receive fanatastic service!

    Savings
    Verified source 25th November 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice