Bath Building Society reviews
Bath Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
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Positioned as being a socially responsible organisation -
FCA approved and regulated -
Award winning organisation -
Runs volunteering programmes for employees
Review summary
People rate this company as Excellent based on 2,510 product reviews
Bath Building Society shines with its friendly, helpful staff and personal, face-to-face service that many find refreshing in today's digital world. Their mortgage advisors are praised for being knowledgeable, patient, and supportive, making complex processes feel manageable. However, the online platform and app have caused frustration due to glitches, slow updates, and difficult navigation, dampening the overall experience for some users.
Positive themes
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Bath Building Society staff are consistently friendly, helpful and make you feel valued.
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Mortgage advisors at Bath Building Society are patient and make the process clear and stress-free.
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Bath Building Society offers competitive interest rates on savings and bonds with good product variety.
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Negative themes
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The online platform and app are often glitchy and difficult to use at Bath Building Society.
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Mortgage process can be slow with delays and excessive scrutiny causing stress.
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Customer service issues include slow responses and poor communication at times.
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