Smart Money People Logo
Go to business site
Share this page
Link copied

Bath Building Society reviews

Bath Building Society Logo
Rated Excellent • 4.71/5

Bath Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Runs volunteering programmes for employees
    Runs volunteering programmes for employees

Review summary

People rate this company as Excellent based on 2,446 product reviews

Average score of 4.71/5
5 star
84%
4 star
10%
3 star
2%
2 star
2%
1 star
2%
Reviews for Bath Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

The Best Banking Team Around!

The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service... The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service where you are speaking to a very helpful representative from their side, you aren't ever kept waiting long for an answer and it is so refreshing and appreciated these days to be speaking directly with a human not endlessly trying to communicate via a 'live chat' or AI bot which many other banks now use. Whenever I have had a query this is responded to usually on the same day, they also keep you informed on any pending decisions. I have to give a special mention to Nick and Natasha who I was working with recently in regards to one of my accounts with them. Read more Read less

{"display":"Jack ","full_name":"Jack ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Jack 5th November 2025

Latest negative rating

1/5

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

{"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
AmKe 22nd October 2025
See more reviews for Bath Building Society products

About Bath Building Society

As a mutual organisation Bath Building Society operate solely for the benefit of borrowers and savers and not external shareholders.

Based in Bath since 1904, it has two Branches, on Wood Street, Bath and one in Oldfield Park as well as a customer service team based in the Head Office.

Bath Building Society offer a range of products across mortgages, savings, business, charity and trust accounts.

Bath Building Society at a glance

Contact details

Website
Visit provider website
Phone
01225 330014
Email
[email protected]
Social media

Reviews for Bath Building Society

Showing 11 of 2446 company reviews • Last reviewed within 7 days

The Best Banking Team Around!

Mortgages • 5th November 2025

The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service... The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service where you are speaking to a very helpful representative from their side, you aren't ever kept waiting long for an answer and it is so refreshing and appreciated these days to be speaking directly with a human not endlessly trying to communicate via a 'live chat' or AI bot which many other banks now use. Whenever I have had a query this is responded to usually on the same day, they also keep you informed on any pending decisions. I have to give a special mention to Nick and Natasha who I was working with recently in regards to one of my accounts with them. Read more Read less

{"display":"Jack ","full_name":"Jack ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Hi Jack, thank you for taking the time out to leave us some feedback. This is great to hear and really appreciate your comments. I will pass this on to Nick and Natasha and I'm sure they will be pleased. We look forward to speaking to you again soon. Ben Hutchings, National Account Manager.
6th November 2025
Bath Building Society

Kerrin (BDM) was very helpful and Tom (on live chat)...

Mortgages • 5th November 2025

Kerrin (BDM) was very helpful and Tom (on live chat) answered my query really quickly. Thanks both.

{"display":"Lorna","full_name":"Lorna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Bath Building Society
Hi Lorna, thank you for taking the time and leaving us some feedback. I'm glad we were able to assist. I will pass on your thanks accordingly. Ben Hutchings, National Account Manager
6th November 2025
Bath Building Society
  • 5/5

    Had a simple question, which was answered quickly an...

    Had a simple question, which was answered quickly and clearly

    {"display":"Les W","full_name":"Les W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Les W 5th November 2025
  • 5/5

    Good Rates for Bonds - opened the one year one.

    Good Rates for Bonds - opened the one year one.

    Savings
    Verified source 4th November 2025
  • 5/5

    Applied for a mortgage with the Bath Building Societ...

    Applied for a mortgage with the Bath Building Society and from initial enquiry to getting the offer the service has been excellent . My adviser... Applied for a mortgage with the Bath Building Society and from initial enquiry to getting the offer the service has been excellent . My adviser Ian Birch has been amazing . He took time to explain everything in great detail and quickly responded to any questions I had regarding my application. I cannot recommend him highly enough. Process was easy to complete and all done in a very good timescale. Was kept informed at all times and made the whole process painless. I would have no hesitation in recommending Ian and the Bath Building society. Read more Read less

    {"display":"One Happy Customer","full_name":"One Happy Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great experience as a new customer

    I am a new customer. I was served by Rachelle and I was impressed by her friendliness and efficiency.

    Savings
    Verified source 1st November 2025
  • 5/5

    Great service

    Almost everything is great. Please advise when I can increase the amount I can save in our regular savings account.

    Savings
    Verified source 1st November 2025
  • 5/5

    Came in to open an account at Wood Street last week.

    Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient!

    Savings
    Verified source 28th October 2025
  • 5/5

    I live in Bath and like to support local businesses

    I live in Bath and like to support local businesses

    Savings
    Verified source 28th October 2025
  • 1/5

    I haven’t been able to open an account despite recei...

    I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money?

    {"display":"AmKe","full_name":"AmKe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AmKe 22nd October 2025
  • 5/5

    With banks disappearing from the high street, it is...

    With banks disappearing from the high street, it is nice to have a local office with staff that are unfailingly polite.

    Savings
    Verified source 22nd October 2025

    Products from Bath Building Society

    Showing all products offered by Bath Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice