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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.9 (1733 reviews)

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4.90

Based on 1,733 reviews, last reviewed 28th Feb 2025

107400% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Was guided by the team a special mention about Paolo... Was guided by the team a special mention about Paolo Saporetti who was very helpful and taking time in makinme understand the process and benefit. Reviewed on: 28th February 2025

Latest lowest rating:

1

They were terrible. They were terrible. Recommended me for products I couldn't get. I ended up with two lenders turning me down, and they removed my contact there from hi... Read more Reviewed on: 28th February 2025

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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (1733)

Avoid

Avoid Avoid Avoid Avoid Disgraceful Customer Service and Lacking Staff. Started the re-mortgage process in January and said they had a mortgage offer by beginning of March. Lender engaged Solicitor and we started due process. Solicitor kept asking Better for a Mortgage Offer. My case handler told me THREE times that the matter was in hand. This was a complete lie. We were then told in Mid May that there were issues over the lending period that they were aware of at the beginning of March but didn’t relay to us. This caused us to exceed a deadline on our existing mortgage. Their Sales Manager acted very unprofessionally and offered us a solution which would cause us to have to recalculate our mortgage payment each month over the next 7 years - ludicrous. Their Complaint Manager told us that we would be fully compensated and fully upheld our complaint. However they offered us the lowest amount on the Ombudsman’s website not reflecting the issues they have left us with for 7 years. This has caused untold stress and worry. We asked to speak with one of their directors who considered themselves too important too speak with a client. Most of their Directors are based off-shore hiding from their responsibilities. Managers are out of control and staff are poorly trained and lie through their teeth to customers. Most of their 4* and 5* reviews on this site we understand are harvested from the few successes they have who we understand are encouraged to review. There is a clear pattern of maladministration at Better.co.uk when you look at their 1* and 2* reviews. Our experience. Is that the complaint manager has no authority within the company and their faceless directors stick her between them and the customer. We worry for any first time buyer going to Better.co.uk who may be let down by them whilst making the biggest purchase of their lives. We feel anyone considering better.co.Uk place themselves at great risk. We recommend going to a local broker who usually have access to the same funding sources. Use either an independent broker or one that has UK based accessible directors. Reviewed on: 9th June 2023

My personal experience

My ATM got lost and when I reported to one of the bank staff, he responded with urgent attention saying I can get another one lessthan 5 minutes. And within the time frame ,another ATM was issued to me. And also I was treated with respect Reviewed on: 10th March 2023

Give them everything - receive nothing

Fill out all the forms online, give them all my details and they gave me nothing and want me to talk to a sales person All I want to see is mortgage offers or be able to live chat but this was not offered to me so I will not be proceeding to use their services Reviewed on: 5th July 2022

Prompt communication and super service

I was very happy with all communication and my questions were answered promptly and effectively. I would use service again and recommend. Reviewed on: 4th April 2022

Good mortgage broker

They have a really quick process and it's completely free. Reviewed on: 31st March 2022

Great company

Trussle helped me with my recent remortgage the whole process from start to finish was seamless. Reviewed on: 28th March 2022

Excellent service from start to finish

Trussle advisers understood our needs from start to finish of the process, were efficient and dedicated and worked professionally throughout. I can't recommend them enough. Reviewed on: 23rd March 2022

Brilliant

I have used Trussel numerous times they’re great Reviewed on: 22nd March 2022

Efficient, responsive and easy to contact

Excellent customer care and very quick in processing applications Reviewed on: 19th March 2022

A professional team

The team of consultants offered me support throughout the purchase of the house. Communication was excellent, they responded promptly to all emails. They answered all my questions and gave me objective advice. I will definitely call on this company in the future when the fixed term expires to find the best solution available on the market. Reviewed on: 16th March 2022

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Better.co.uk: Mortgage Broker reviews

107400% increase in 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Better.co.uk: Mortgage Broker now

Better.co.uk Mortgage Broker reviews (1733)

Avoid

My personal experience

Give them everything - receive nothing

Prompt communication and super service

Good mortgage broker

Great company

Excellent service from start to finish

Brilliant

Efficient, responsive and easy to contact

A professional team

Review Better.co.uk: Mortgage Broker now

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