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Bikmo: Cycle insurance reviews

Name: Cycle insurance
Rating: 4.82 (532 reviews)

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4.82

Based on 532 reviews, last reviewed 15th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Bikmo is THE insurance for all bike riders. A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service ... Read more Reviewed on: 15th July 2025

Latest lowest rating:

1

Absolute scam artists! Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the ... Read more Reviewed on: 17th December 2024

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About this product

Bikmo cycle insurance provide sportive, kit and accessory cover as standard.

Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can take out a policy in two minutes, access your cloud account 24/7 and do it all from your mobile.

Bikmo cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bikmo before, you can also leave a review and share your experience.

Bikmo Cycle insurance reviews (532)

Review of the Bikmo, Cycle insurance:

I feel let down

Unfortunately Bikmo's claim handling was very poor. I had my bike stolen from a bike locker which I thought was insured. I sent all the details needed to make a claim. However my claim was rejected the first time because they said the locker was 'away from home', which it wasn't. Then the 2nd claim got rejected because the bike was not locked to an immovable object (it was locked within a secure immovable object instead). I told bikmo there was no option to lock the bike to an immovable object, but it took several emails and sarcastic comments from a supervisor no less such as 'we made the wording really basic so anyone can understand', implying I couldn't understand the basic wording. Yes my bike claim doesn't match the policy wording, but they could have been much clearer from the beginning and handled this better. I then asked for a refund on my insurance as I was obviously paying insurance on a scheme that didn't apply to me, but again the supervisor didn't even attempt to help and just flat out refused a refund. Would have been nice if he at least attempted to try and support the customer. I feel very let down. Reviewed on: 10th July 2020

Thumbs up

Easy to set up and renew, peace of mind. Reviewed on: 30th August 2023

Good service

When I crashed my bike Bikmo were very supportive, explaining what was and wasn't covered and arranged for my carbon framed bike to be sent to experts to check that there were no hidden defects caused by the crash. Communication was clear, there were no long delays waiting for email answers or to talk to someone on the phone. Reviewed on: 30th August 2023

Great Company

Fab company, meet my insurance needs every year without me having to do anything. Highly recommend. Reviewed on: 30th August 2023

Good cover at a fair price

Clear policy with no hidden catches, unlike some. Easy to check online and useful reduction when buying as a member of British Cycling. Reviewed on: 30th August 2023

Excellent customer service, very comprehensive policy

Bikmo has always been really helpful and informative. They've always communicated promptly and have reasonable yearly premiums Reviewed on: 30th August 2023

More than cycle insurance

Bikmo have provided our cycle insurance for 8 years and they have been an excellent company to deal with. Great staff and very efficient and helpful when making a claim. Reviewed on: 30th August 2023

Claim process was painless

Following a crash and the resultant broken frame I submitted a claim for the damage. From submission to claim agreed took only 7 days [including the weekend] with the monies in my account 3 days later. I was impressed by the speed and efficiency of the process and the friendly and sympathetic staff. Reviewed on: 30th August 2023

You can speak to a human being! Great insurance and very straightforward.

Very personable and knowledgable without hiding behind 5 syllable technospeak words. Competent and contactable as in my experience I have not had to wait to speak to a human being if I wanted to check something. Saying that, the website is clear and professional too. Reviewed on: 30th August 2023

Cost effective and simple

So easy to get a quote and setup your policy with Bikmo. Great price too what is there not to like about having your pride and joy insured with Bikmo? Reviewed on: 30th August 2023

Great service to keep you on your bike

Great service. Accidentally damaged a bike and Bikmo got me back up and running super quickly. Thanks Reviewed on: 30th August 2023

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