Write a review

Go to business site

Bikmo: Cycle insurance reviews

Name: Cycle insurance
Rating: 4.82 (532 reviews)

View other Bikmo products

4.82

Based on 532 reviews, last reviewed 15th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Bikmo is THE insurance for all bike riders. A fantastically efficient process to take out my insurance, fully comprehensive and a 50% multi bike discount too. Any questions the customer service ... Read more Reviewed on: 15th July 2025

Latest lowest rating:

1

Absolute scam artists! Absolute scam artists!! Please do NOT take out E Bike insurance with this terrible company, my bike got stolen and they are not paying out due to the ... Read more Reviewed on: 17th December 2024

Read all reviews See your review

About this product

Bikmo cycle insurance provide sportive, kit and accessory cover as standard.

Bikmo cycle insurance policies cover you whether you’re riding road, MTB, tri, e-bikes or commuting to work. You can take out a policy in two minutes, access your cloud account 24/7 and do it all from your mobile.

Bikmo cycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bikmo before, you can also leave a review and share your experience.

Bikmo Cycle insurance reviews (532)

Review of the Bikmo, Cycle insurance:

I feel let down

Unfortunately Bikmo's claim handling was very poor. I had my bike stolen from a bike locker which I thought was insured. I sent all the details needed to make a claim. However my claim was rejected the first time because they said the locker was 'away from home', which it wasn't. Then the 2nd claim got rejected because the bike was not locked to an immovable object (it was locked within a secure immovable object instead). I told bikmo there was no option to lock the bike to an immovable object, but it took several emails and sarcastic comments from a supervisor no less such as 'we made the wording really basic so anyone can understand', implying I couldn't understand the basic wording. Yes my bike claim doesn't match the policy wording, but they could have been much clearer from the beginning and handled this better. I then asked for a refund on my insurance as I was obviously paying insurance on a scheme that didn't apply to me, but again the supervisor didn't even attempt to help and just flat out refused a refund. Would have been nice if he at least attempted to try and support the customer. I feel very let down. Reviewed on: 10th July 2020

Happy customer here

Easy to understand the cover, good underwriter and customer service is very good. Reviewed on: 21st July 2022

Excellent service

Honest pricing and a company that trust's me by giving new for old which a lot of companies don't, but means you have a chance of getting back on the road with something close to what was taken or broken. Reviewed on: 21st July 2022

Very kind, knowledgeable staff.

Nothing is ever a problem. Bikmo always phone back if the lines are busy and explain everything with great detail. Reviewed on: 21st July 2022

Good value insurance package

Although not yet had to claim I found application was straightforward. Advise and information provided is ver comprehensive. Reviewed on: 21st July 2022

Modern, comprehensive insurance product

I have been with Bikmo for a number of years and I very satisfied with the product, the wording, their website and their customer services Reviewed on: 21st July 2022

First rate customer service!

I’ve contacted them twice & had a prompt & friendly response each time. Very knowledgeable staff. I’d feel really confident if I ever needed to make a claim. Reviewed on: 21st July 2022

Great service

Easy to update details and get an instant quote. Reviewed on: 21st July 2022

Great customer service with fast response times

Very clear what is & isn’t included. Great customer response times Reviewed on: 21st July 2022

Simple interface, fair pricing

Easy to buy, easy to amend and change bicycles, fair pricing comparing to other insurers. Reviewed on: 21st July 2022

All round excellence!

Great cover, reasonable prices and fantastic customer service. What more do we need?! Reviewed on: 21st July 2022

Alternative products

Van insurance (discontinued)
from MCE Insurance (inactive company) 0.00 from 0 reviews
Car Insurance
from Cherished Vehicle Insurance 2.00 from 2 reviews
Motorhome insurance
from Ripe Insurance 4.92 from 803 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub