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Starling Bank reviews

Starling Bank Logo
Rated Excellent • 4.93/5

Starling Bank reviews

Verified business
Last reviewed within 7 days
See more on their website
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 37,964 product reviews

Average score of 4.93/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Starling Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Decent App however very little features

Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another for my main bank

{"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Chris 2nd December 2024

Latest negative rating

1/5

Poor customer service

Closed my account for no apparent reason

{"display":"B F","full_name":"B F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
B F 13th January 2025
See more reviews for Starling Bank products

About Starling Bank

Starling Bank built Britain’s first digital bank and launched their app in 2017.

Today Starling Bank have over four million accounts, thousands of employees and four offices in London, Cardiff, Southampton and Manchester. Starling Bank operate solely online with no branches.

Starling Bank provide current accounts, business banking, overdrafts, loans and money transfers.

Starling Bank at a glance

Contact details

Website
Visit provider website
Phone
020 7930 4450
Email
[email protected]
Social media

Reviews for Starling Bank

Showing 11 of 37964 company reviews • Last reviewed within 7 days

Poor customer service

Current Account • 13th January 2025

Closed my account for no apparent reason

{"display":"B F","full_name":"B F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
B F
Rated Terrible • 1/5
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Once great now terrible

Current Account • 22nd December 2024

I was really pleased with starting bank but since they will remove interest payments from their current account next year it's now no different from... I was really pleased with starting bank but since they will remove interest payments from their current account next year it's now no different from any other bank account. The spaces were super helpful but now you won't earn interest they might be helpful for in month spending but not saving. You can have a single easy saver but you'd need to lump savings together. As I understand it, the kite account also won't earn interest so again less attractive for a kids account as one of the key lessons or to encourage them to save and earn interest. The app is fine - some bits I don't get on with eg not having a running balance summary (it's just the transactions and a current balance) but it was liveable. With the changes it's made a great bank account option now defunct. Read more Read less

{"display":"Jenny","full_name":"Jenny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
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Reply from Starling Bank
We’re sorry if the changes to the interest rate have affected you, and we understand it must be frustrating. We can’t comment on other banks, only our own products and services. We offer award winning accounts, with 24/7 UK-based customer service, and industry leading app security. We're always working hard to improve our customer experience. So we've shared your feedback about the running balance with our team. We hope you decide to stay with us. Team Starling
29th December 2024
Starling Bank
  • 5/5

    Decent App however very little features

    Decent App however very little features especially now that the interest payments in the current account are going thinking about switching to another for my main bank

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Chris 2nd December 2024
  • 5/5

    Fantastic Bank

    Gorgeous app and great customer services

    {"display":"Barbara King","full_name":"Barbara King","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Barbara King 28th November 2024
  • 5/5

    Best app-only current account provider by far.

    Best app-only current account provider by far. Most of what I need, incl. foreign currency transaction are free. The app is fantastically easy to use,... Best app-only current account provider by far. Most of what I need, incl. foreign currency transaction are free. The app is fantastically easy to use, and whenever I've had to reach out to them, service has been great. Read more Read less

    {"display":"Gouthaman","full_name":"Gouthaman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072682.png"}}'s avatar
    Current Account
    Gouthaman 24th November 2024
  • 5/5

    Easy to Use & Superb Service

    It's been a great current account for everyday use with a user-friendly UI, in-account interest and superb customer service. It also doesn't have annoying ads... It's been a great current account for everyday use with a user-friendly UI, in-account interest and superb customer service. It also doesn't have annoying ads to lure you to upgrade; no feature is behind paywall and I do believe this is the right way to bank. Read more Read less

    {"display":"Kenneth L","full_name":"Kenneth L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Kenneth L 24th November 2024
  • 4/5

    positives and negatives - 70/30

    POSITIVES- Great user friendly interface, a quick access to view your card details - one click (Halifax takes a few steps), unlimited pots to store... POSITIVES- Great user friendly interface, a quick access to view your card details - one click (Halifax takes a few steps), unlimited pots to store money in (not save - no interest), no problems with the app being out of service (which happened at least 30 times in a 12 month period when I had Chase), customer service via messaging which is quick at replying. You can have different spending pots to pay straight out of for payments. NEGATIVES- low interest rate in the savings pot which is available, problem opening a kite account as my they didn’t accept the official form of name change (no problem with Halifax, Doctors surgery, School, council etc) Read more Read less

    {"display":"Sooofee","full_name":"Sooofee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Sooofee 22nd November 2024
  • 5/5

    Very good exchange rates

    Very good app. Very good foreign currency rates.

    {"display":"Marcin","full_name":"Marcin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Marcin 25th October 2024
  • 5/5

    Lack of support from the Post Officce.

    Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the... Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the cash machine is out of order the Post Office won't help you but they will help anyone from any other bank. Read more Read less

    {"display":"Gwynneth Clegg","full_name":"Gwynneth Clegg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Nothing is too much trtouble for their customer serv...

    Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to... Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to contact them. I have never had a problem they couldnn't solve in course of a conversation. Read more Read less

    {"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Tony 24th September 2024
  • 5/5

    The app is so easy to use, and so intuitive.

    The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very... The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very helpful that the app notifies us when we have scheduled payments due to come out the next day, and whether there is enough money to cover them. Read more Read less

    {"display":"Eleri Worsley","full_name":"Eleri Worsley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Eleri Worsley 4th September 2024

    Products from Starling Bank

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