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British Gas Reviews

Ratings based on 22 reviews Last review 2 months ago
4.14 / 5Great overall rating

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Your British Gas Reviews (22)

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13th May 2020

50% Premium Increase in 2 Years

My premiums went up by an astonishing £100 in a 12 month period despite no claims, incidents or even inquiries (as I now know just asking your insurer a question can affect your premiums). They went up £50 at the first renewal, again without any need t...

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My premiums went up by an astonishing £100 in a 12 month period despite no claims, incidents or even inquiries (as I now know just asking your insurer a question can affect your premiums). They went up £50 at the first renewal, again without any need to contact them. So 2 year's additional no claims on buildings and contents means £150 extra on my premium. I've told them to get lost and gone to one of their competitors.

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5th July 2019

Very reliable company

A very reliable company which is very fast and efficient in boiler repairs. My family and I have had to call them out a few times for boiler repairs, and they never once let us down. Customer service is always impeccable, they get the job done here...

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A very reliable company which is very fast and efficient in boiler repairs. My family and I have had to call them out a few times for boiler repairs, and they never once let us down. Customer service is always impeccable, they get the job done here and there and always arrive at appropriate times.
Very good company. Highly recommended.

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1st October 2017

Brilliant insurance cover. Friendly engineers.

I took out Boiler Insurance from British Gas a few days ago. The engineer came out the following day to service my boiler which was part of the deal. He arrived on time and phoned before-hand to make sure I was in. He was very efficient and very...

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I took out Boiler Insurance from British Gas a few days ago. The engineer came out the following day to service my boiler which was part of the deal. He arrived on time and phoned before-hand to make sure I was in. He was very efficient and very friendly. I would definitely recommend British Gas. They are fabulous. Ten out of ten for fantastic service and value for money.

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23rd August 2017

Have had 8 visits to date to fix PIR security lights, awaiting 9 now as still not done.

They either didn't arrive, booked dates when we were away....

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They either didn't arrive, booked dates when we were away.
Arrived without ladders, arrived without parts.
Or couldn't do the job because of health and safety grounds.
As ladder required and according to their rules it needed a scaffold ( to replace a security light)!
We pay £75 a month for this lamentable service. They have now agreed to consider compensation and we have had to employ a third party electrician who can do their job. But I have had to arrange it!

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7th August 2017

A much better deal

I was able to negotiate a much better deal instead of them letting me go. Level 4 insurance plus cover for my gas fire for 50p cheaper than level 2 cover. The impressive part is that the advisor took the time to sort this for me, she fought for my...

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I was able to negotiate a much better deal instead of them letting me go. Level 4 insurance plus cover for my gas fire for 50p cheaper than level 2 cover. The impressive part is that the advisor took the time to sort this for me, she fought for my business.