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British Gas Reviews

Ratings based on 9 reviews Last review 4 weeks ago
4 / 5Great overall rating

Want to read what our community is saying about British Gas? We collect British Gas reviews from customers like you. If you're already a customer, leave your own review and help our community find the best products.

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4 1
3 2
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1 1

Your British Gas Reviews (9)

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23rd August 2017

Have had 8 visits to date to fix PIR security lights, awaiting 9 now as still not done.

They either didn't arrive, booked dates when we were away....

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They either didn't arrive, booked dates when we were away.
Arrived without ladders, arrived without parts.
Or couldn't do the job because of health and safety grounds.
As ladder required and according to their rules it needed a scaffold ( to replace a security light)!
We pay £75 a month for this lamentable service. They have now agreed to consider compensation and we have had to employ a third party electrician who can do their job. But I have had to arrange it!

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7th August 2017

A much better deal

I was able to negotiate a much better deal instead of them letting me go. Level 4 insurance plus cover for my gas fire for 50p cheaper than level 2 cover. The impressive part is that the advisor took the time to sort this for me, she fought for my...

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I was able to negotiate a much better deal instead of them letting me go. Level 4 insurance plus cover for my gas fire for 50p cheaper than level 2 cover. The impressive part is that the advisor took the time to sort this for me, she fought for my business.

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24th September 2016

making a claim was painless

My chimney developed a leak earlier this year. I found the whole claims process easy to go through and the money for repairs was paid within 7 days of the assessor coming to the house. Everyone involved was very helpful and (as long as the quote is...

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My chimney developed a leak earlier this year. I found the whole claims process easy to go through and the money for repairs was paid within 7 days of the assessor coming to the house. Everyone involved was very helpful and (as long as the quote is reasonable) I would happily renew with them next year

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26th August 2016

Home insurance claim

First time I've ever had to claim my insurance when my neighbours ceiling caved in due to my(unbeknown to me) old and leaking bath and pipes. Process of claiming was straightforward enough but I should have read the small print and realised that I...

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First time I've ever had to claim my insurance when my neighbours ceiling caved in due to my(unbeknown to me) old and leaking bath and pipes. Process of claiming was straightforward enough but I should have read the small print and realised that I wasn't covered for replacement pipes or a bath, even though they were the things causing the problem! Bit of a wait (over a week) to get an assessor out to all in all get just under £200 back by the time they took off the excess which was higher for a bathroom issue. Not too impressed!