British Gas Reviews

Ratings based on 26 reviews Last review 1 week ago
3.96 / 5Great overall rating

Want to read what our community is saying about British Gas? We collect British Gas reviews from customers like you. If you're already a customer, leave your own review and help our community find the best products.

5 16
4 3
3 2
2 0
1 5

Your British Gas Reviews (26)

Write a review
20th September 2020

Horrendous

Bought BG insurance through compare the market, 9 years claim...

Read more

Bought BG insurance through compare the market, 9 years claim free.
Insured a watch separately which I lost, informed police provided photos and receipt to claims at BRitish Gas, interviewed like I was a criminal, then told because I had CCJ 5 years old my insurance was null and void, I should of declared CCJ mmmm at no point through compare the market are you asked this question and how the hell a CCJ from 5 years ago can affect a watch claim on home insurance for a house you have a mortgage on is beyond belief.
Buyer beware I do not normally write reviews but this has left me feeling very sour.
Do not use British Gas Insurance and once my energy fixed term ends I will not be using them for anything and their attitude is absolutely disgusting

Write a review
11th September 2020

Appalling service at a premium price

We pay over £700 for this disgusting service. Our dishwasher died and today we took delivery of a new one. The person installing it said, 'You've got a slow leak, here - get a plumber asap. I'll put some temporary fitting around it.' Spent HOURS ...

Read more

We pay over £700 for this disgusting service. Our dishwasher died and today we took delivery of a new one. The person installing it said, 'You've got a slow leak, here - get a plumber asap. I'll put some temporary fitting around it.' Spent HOURS trying to get through on British Gas and the only time I succeeded some woman answered with 'Yeah?' I said, 'Is this British Gas?' and she admitted it might be and hung up on me. Tried to complain and - no surprise there - their complaint phone line ENTIRELY FULL UP (also for hours) and NO EMAIL for complaints - I'd have to write by snailmail. Is this the most appalling service EVER? - Yes, it is.

Write a review
13th May 2020

50% Premium Increase in 2 Years

My premiums went up by an astonishing £100 in a 12 month period despite no claims, incidents or even inquiries (as I now know just asking your insurer a question can affect your premiums). They went up £50 at the first renewal, again without any need t...

Read more

My premiums went up by an astonishing £100 in a 12 month period despite no claims, incidents or even inquiries (as I now know just asking your insurer a question can affect your premiums). They went up £50 at the first renewal, again without any need to contact them. So 2 year's additional no claims on buildings and contents means £150 extra on my premium. I've told them to get lost and gone to one of their competitors.

Write a review
5th July 2019

Very reliable company

A very reliable company which is very fast and efficient in boiler repairs. My family and I have had to call them out a few times for boiler repairs, and they never once let us down. Customer service is always impeccable, they get the job done here...

Read more

A very reliable company which is very fast and efficient in boiler repairs. My family and I have had to call them out a few times for boiler repairs, and they never once let us down. Customer service is always impeccable, they get the job done here and there and always arrive at appropriate times.
Very good company. Highly recommended.

Write a review
1st October 2017

Brilliant insurance cover. Friendly engineers.

I took out Boiler Insurance from British Gas a few days ago. The engineer came out the following day to service my boiler which was part of the deal. He arrived on time and phoned before-hand to make sure I was in. He was very efficient and very...

Read more

I took out Boiler Insurance from British Gas a few days ago. The engineer came out the following day to service my boiler which was part of the deal. He arrived on time and phoned before-hand to make sure I was in. He was very efficient and very friendly. I would definitely recommend British Gas. They are fabulous. Ten out of ten for fantastic service and value for money.

Write a review
23rd August 2017

Have had 8 visits to date to fix PIR security lights, awaiting 9 now as still not done.

They either didn't arrive, booked dates when we were away....

Read more

They either didn't arrive, booked dates when we were away.
Arrived without ladders, arrived without parts.
Or couldn't do the job because of health and safety grounds.
As ladder required and according to their rules it needed a scaffold ( to replace a security light)!
We pay £75 a month for this lamentable service. They have now agreed to consider compensation and we have had to employ a third party electrician who can do their job. But I have had to arrange it!