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By Miles: Car insurance reviews

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4.90
Based on 13,032 reviews, last reviewed 23rd Aug 2025
31800% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Fantastic Service All Round.... They are a very professional team and their customer service is excellent. They were able to resolve a claim swiftly, and in a timely manner. I did no... Read more Reviewed on: 23rd August 2025
Joan M's avatar
Joan M

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13032)

Perfect for the older driver who does drive as much as before

5
I chose By Miles because I was fed up with my premium going up every year even though I was doing fewer miles each year in between MOTs. Not only was my premium 25 % cheaper with By Miles I also was better covered. By Miles included as standard fully comp areas that were not covered by my previous insurer. Reviewed on: 29th July 2020
John Wills 's avatar
John Wills

Value insurance

5
I don't drive much, so was very excited to find an insurance company that operates on a pay as you go basis. I'm a fairly new customer, but have been very impressed so far. Reviewed on: 29th July 2020
Seonad Hoy's avatar
Seonad Hoy

Good value for money

5
easy and good apps use and excellent customer service Reviewed on: 29th July 2020
James 's avatar
James

Professional , easy and innovative

5
By miles was a package that was professional , easy and got me up and going in seconds would recommend to anyone also very clear and accessible as an insurance provider - company For life Reviewed on: 29th July 2020
Luke Austin's avatar
Luke Austin

Great service, app and product

5
Really pleased with By Miles, providing the best value insurance policy for a low miles customer. Great app features to track journeys and contact customer service. Easy to make changes to policy (I.e. change address) simply via app avoiding unnecessary call wait times. Reviewed on: 29th July 2020
Nick's avatar
Nick

Great service based on usage

5
Very good service, but consideration to be given to lower prices further if annual mileage is less than 1200 miles per year. Reviewed on: 29th July 2020
rodney bernard-frazer's avatar
rodney bernard-frazer

The Best Insurer By Miles

5
I have never known a more forward thinking company like it! The customer is at the centre of everything that they do. Communication via the excellent app is absolutely outstanding, and best of all - it’s a money saver! I just wish I’d insured my car with By Miles sooner. Keep up the fantastic work! Reviewed on: 29th July 2020
Catherine Watkin's avatar
Catherine Watkin

Best insurance I have had!

5
I would say this is the best insurance I have had. They have saved me so much money over the last 18 months I have been using them. It feels like you really get value for what you pay for. Their app is easy to use and setting up the insurance is quick. They’re also the only insurer I know that will give you a quick quote without asking for all your personal date to try harass you later if you don’t choose them. The only reason I would not recommend it to all of my friends is that you need to be over 25 and have a compatible vehicle. Some of my friends have Defenders and can’t be insured through By Miles. Reviewed on: 29th July 2020
HYDE APE's avatar
HYDE APE

Fantastic affordable transparent

5
Easy to install device. Just plugs in! App is instant. you can see every journey And how much it cost. Great for recording biz miles too Reviewed on: 29th July 2020
Sallie Knight's avatar
Sallie Knight

Hassle free car insurance

5
Having insurance like by miles especially during the recent issues that have been going on has definitely helped to keep my mind at ease. Their friendly and helpful staff are always on hand to help out with any and every query. No complaints at all Reviewed on: 29th July 2020
Tosin Awolesi's avatar
Tosin Awolesi

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