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By Miles: Car insurance reviews

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4.90
Based on 13,011 reviews, last reviewed 20th Aug 2025
29800% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I love By Miles! As someone who doesn't always drive a lot, I love that By Miles only charges me for the actual amount I do drive. Their policies are really transparen... Read more Reviewed on: 20th August 2025
Rob B's avatar
Rob B

Latest lowest rating:

2

Expensive not worth the cost will not renew Expensive will not renew feel I have to watch my journey and can’t relax I might not have money for next bill Reviewed on: 15th August 2025
Paula Reddin 's avatar
Paula Reddin
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13011)

Insurance excellence

5
I am into my second year with By Miles. As a low mileage driver they are the perfect choice and at an unbeatable price. They are easy to get hold via live chat or the telephone and always courteous. Reviewed on: 29th July 2020
Paul G-K's avatar
Paul G-K

Excellent customer experience

5
I googled this company online, and it gave me excellent customer service and good car insurance policy, I will definitely recommend it to you Reviewed on: 29th July 2020
Gigi Lam's avatar
Gigi Lam

Definitely recommend

5
If you have a car that you don't drive much, this is definitely the insurance for you. Plus, great service, easy to contact,prompt response. Love the app too. Reviewed on: 29th July 2020
Kosh's avatar
Kosh

Never an issue

5
Love the online portal chat service never waited in a queue easy straight forward messaaging the miles tracker is amazing i feel more in control with by miles than other companies Reviewed on: 29th July 2020
Amanda Lancaster's avatar
Amanda Lancaster

Finally a fair and honest insurance provider!

5
Brilliant customer service and a fab app. Reviewed on: 29th July 2020
Camilla Craze's avatar
Camilla Craze

Super easy, fair, and cost-effective car insurance

5
Fits my use case perfectly and always highly impressed with support when required. Reviewed on: 29th July 2020
Mike Brewer's avatar
Mike Brewer

Only pay for what you use

5
What could be fairer, and cheaper. A great way to price car insurance, rewards less frequent users, benefiting the environment at the same time. Reviewed on: 29th July 2020
James's avatar
James

Already referred.

5
Very easy to set up, notification every time you drive so you know exactly what the cost is. Refer a friend well worth having. Very pleased Reviewed on: 29th July 2020
Sue Hayward's avatar
Sue Hayward

Cheapest by far and setup easy

5
Cheapest quote by far (including taking into expected mileage charges for the year). Communicated few questions via online chat in app and were answered quickly. Setting up of the mileage tracker was also super easy. App is simple and easy to use. Haven't made a claim yet so can't comment on claims procedure but interactions so far with company have been excellent. Reviewed on: 29th July 2020
Sadman007's avatar
Sadman007

Great Service and a Great Company

5
Really easy to use and set up and a great idea for people like me who don't drive many miles each year. I have recommended to lots of friends already and just hope they take my advice and use By Miles! Reviewed on: 29th July 2020
amanda's avatar
amanda

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