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By Miles: Car insurance reviews

View other By Miles products
4.88
Based on 13,081 reviews, last reviewed 3rd Sep 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026
Monora Khatun's avatar
Monora Khatun

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

Review By Miles: Car insurance now

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By Miles Car insurance reviews (13081)

Innovative new way to insure your car.

5
This is my first year using by miles and I love it, I completely different experience to any other insurance provider. With others all I've done is paid then waited a year to renew or change but with by miles I often use the innovative app to keep record of my usage and get to see each of my monthly statements for these reasons I have given 5 stars and would definitely recommend to friends however I have had to leave customer service as neutral but only because of the reason I haven't had to use customer service yet but surely that's a good thing! Reviewed on: 16th August 2025
nathan brown's avatar
nathan brown

Good cover, great price

5
This is a great idea for people who don't use their car every day. Reviewed on: 16th August 2025
Smithy's avatar
Smithy

Excellent insurer

5
I always find the customer service staff to be very helpful and I love that it has allowed me to save money as a low-mileage driver. The app with stats and maps for each drive is really good too and it even lets you check for fault codes and locate your car in a car park! Reviewed on: 16th August 2025
Cam's avatar
Cam

Good all round

5
Good all round, you pay for what you use, ideal! Reviewed on: 16th August 2025
Rosemary K's avatar
Rosemary K

Useful app for low mileage drivers

5
ByMiles is good for low mileage drivers because insurance premiums reflect the amount the car is used. The app is useful for reminding yourself how often you've driven your car each month so your monthly payments are never unexpected. Reviewed on: 16th August 2025
Lynetta's avatar
Lynetta

By Miles is perfect for low mileage drivers.

5
By Miles is perfect for low mileage drivers. It is substantially cheaper than other policies and the customer service is excellent. Reviewed on: 16th August 2025
Jeremy C's avatar
Jeremy C

Great value, great customer service

5
Great value, anytime I’ve used customer service the staff have always been super friendly and polite. I don’t dread the times I go over my mileage because it’s such a reasonable cost. Always recommend By Miles to my friends and family Reviewed on: 16th August 2025
Jo P's avatar
Jo P

So pleased no plans to look elsewhere!

5
I have been with ByMiles for a few years now and the customer service is excellent, easy to talk to staff, helpful, it’s excellent value for money! And I wouldn’t leave as very happy with them. Reviewed on: 16th August 2025
Sazzle's avatar
Sazzle

Love the accurate app, the tracker may be useful if...

5
Love the accurate app, the tracker may be useful if car is ever stolen, and the car medic is cool too. Reviewed on: 16th August 2025
Grahame W's avatar
Grahame W

Experiences I've had with my miles have been very re...

5
Experiences I've had with my miles have been very resolveable quickly but that is fairly few. Reviewed on: 16th August 2025
Ian G's avatar
Ian G

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