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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Value for money

5
Many of us golden oldies! only do short journeys, By miles as enabled me to keep my car on the road. Reviewed on: 11th August 2022
Malcolm Bescoby's avatar
Malcolm Bescoby

Outstanding for low mileage drivers

5
In my second year as a customer, really cost effective quote. Trying to get more customers to try as I can earn credits. Excellent service. Reviewed on: 11th August 2022
Michael 's avatar
Michael

Good insurance

5
Im very happy this insurance is good Reviewed on: 11th August 2022
Andrzej's avatar
Andrzej

Really great experience

5
Go miles have a great app which allows them to record my miles and though I don’t have any need to contact the customer services. The emails they provide on relevant events such adverse weather allows me to prepare and give me thoughtful hints to help. It’s a good policy for me as I don’t drive that much miles so allows me to only pay for what I use. Reviewed on: 11th August 2022
Douglas's avatar
Douglas

Great for a low mileage user.

5
The idea of paying for insurance by the mile was what attracted me to this company. Working from home and not commuting daily to the office meant my car was mainly sitting in the garage. It made total sense for me to use a pay as you go scheme like ByMiles. Also the App for keeping up to date with your account is fantastic; showing your journey histories and usage too. Reviewed on: 11th August 2022
Roger Hargreaves's avatar
Roger Hargreaves

Best insurance provider by miles (no pun intended)

5
Our journey with by miles has been amazing and we couldn’t be more grateful for their service and support. They have made the cost of maintaining a car so much more affordable by creating this pay by mile system allowing drivers who don’t drive frequently to enjoy the freedom of only paying for what you actually use. It is fair, efficient, the customer service is speedy. Although their can be a few tweaks here and there, it definately does what it says on the tin. Hassle-free, affordable insurance for the everyday person. Thank you for providing such a wonderful service and here to many more years as your customer. Reviewed on: 11th August 2022
Xavier Techie-Afful's avatar
Xavier Techie-Afful

Fair car insurance

5
My premium was always so much higher before because I don't use my car much. The bymiles solution is brilliant, easy and fair Reviewed on: 11th August 2022
Tom Q's avatar
Tom Q

By Miles is best by miles & miles...

5
Affordable per mile insurance saves me hundreds a year compared to standard offerings. With all the other bills going up - this one stays the same - just a few pounds a month for me. Yay! Reviewed on: 11th August 2022
Adam research's avatar
Adam research

Fair and affordable

5
This insurance company has really helped us save money with their fairer way of charging for car insurance. Really simple and straightforward. Good customer service. Would recommend to all Reviewed on: 11th August 2022
Khadija's avatar
Khadija

Good service

4
Was reasonable the first year but went up a lot second year. Great service thanks Reviewed on: 11th August 2022
Sadie's avatar
Sadie

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