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By Miles: Car insurance reviews

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4.90
Based on 13,051 reviews, last reviewed 28th Sep 2025
33400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I received over £300 back. I received over £300 back. Brilliant Reviewed on: 28th September 2025
Magdalena M's avatar
Magdalena M

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13051)

User Review

5
I have been very happy. It is just perfect for me as I am retired and our mileage is low. It does save us in car Insurance instead having to pay for the miles we do not drive. I hope that I will get good service in the unlikely event of claiming. Reviewed on: 22nd September 2022
Haroon Sattar's avatar
Haroon Sattar

This company has an unrivalled customer service ethic!

5
It's so useful to always know where your car is located, particularly if you've forgotten where you parked it!! Reviewed on: 22nd September 2022
John Worton's avatar
John Worton

By Miles my reviewing

5
I recommend By Miles to all low mileage users. I have always changed my car insurance broker every year until I found By Miles. I have recommended their insurance to lots of my friends and family members. Excellent customer care!!! Reviewed on: 22nd September 2022
Lorraine Friel 's avatar
Lorraine Friel

1st time user

5
Very pleased with it so far. Can get pricing if too many short trips. Reviewed on: 22nd September 2022
Razna Begum's avatar
Razna Begum

Used on our second car

5
This really work for us on our second car. payed by miles was cheap as the car was only used for short journeys save me a lot of money Reviewed on: 22nd September 2022
Zak's avatar
Zak

Great reliable and cheep

5
I've had trouble with insurance before and how expensive it is every moth but by miles is by fare the cheapest and officiant company to choose with extra perks as well like car tracking and car maintenance alerts and RAC breakdown friendly would recommend to anyone Reviewed on: 22nd September 2022
Chris's avatar
Chris

By miles, miles easier!

5
I was worried it would all be to be complicated, but it couldn't be simpler and easy to manage. Reviewed on: 22nd September 2022
jill Harris's avatar
jill Harris

very economical and friendly customer service

5
Very economical, especially for the impoverished. Insurance is based on the miles one drives, rather than anything else - especially if mileage is low/very low, like me! Reviewed on: 22nd September 2022
Cherry Kane's avatar
Cherry Kane

Easy, cheap and pay for what you use

5
I was sceptical about the idea of having the smart tracker but it's been great and the staff have been so helpful and prompt in coming back to me, in these times of financial hardship it really feels like this is a great concept for anybody looking for affordable insurance Reviewed on: 22nd September 2022
Luke's avatar
Luke

Great Service

5
I've had very good service from Miles, had a couple of teething issues which they resolved swiftly. My monthly statement is alway under the amount I expected. Very happy customer Reviewed on: 22nd September 2022
Elaine's avatar
Elaine

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