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By Miles: Car insurance reviews

View other By Miles products
4.88
Based on 13,081 reviews, last reviewed 3rd Sep 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

4

By Miles have been excellent. By Miles have been excellent. They handled my claim quickly and made everything really easy from start to finish. The pricing has always been fair — I... Read more Reviewed on: 3rd September 2026
Monora Khatun's avatar
Monora Khatun

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

Review By Miles: Car insurance now

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By Miles Car insurance reviews (13081)

Great app and cover and great customer service

5
Firstly the customer service is the best I've ever experienced from an insurance company, always someone there to help with what you need. The app is fantastic and really easy to use, you can use it to see where your car is or see if there's any problems/ scan for fault codes. Plus many other features on the app. If you break down you can go onto the app and quickly and easily get to your breakdown cover. Reviewed on: 21st September 2022
Chris Clowes Home's avatar
Chris Clowes Home

Great start and eco friendly

4
Not done a full year as yet but quote was reasonable, I enjoy the app and like that it discourages unnecessary car journeys which is great for the environment. Reviewed on: 21st September 2022
Anna Stone's avatar
Anna Stone

Amazing value and quality

5
Been really easy to set up and the staff are second to none and always there to help never let me down once seen u have started my policy will always reccomend Reviewed on: 21st September 2022
Bull's avatar
Bull

Covered but not the best experience

2
The app and the way payment works is great for people that don't drive much. Claiming however was less than smooth. You are passed between 3-4 different companies and communication could be improved. Some of their policy wording is vague and they try to use that against you. Some representatives at some of the companies are abrasive which does nothing to defuse a highly anxious and stressful period of your life. It's been hard work and I don't feel like I was, looked after, reassured and put into a position to carry on with my life while things were taken care of. If you rely on your car for commuting do not go with this company. You could be left without transport for over 2 weeks. Reviewed on: 21st September 2022
Thomas Hardy's avatar
Thomas Hardy

Absolutely, stress free insurance.

5
The People, fantastic. The rates, brilliant. A handy app to track every journey with clear account usage an overview, of course they have that! If there’s one thing I don’t worry about, at all, it’s my car insurance, because ByMiles keep everything so transparent and simple. They are one of very few companies I actually recommend to family and friends, that’s how confident I am in them. You’ve got one returning customer right here! o/ Reviewed on: 21st September 2022
JoahPieXD's avatar
JoahPieXD

Cost effective Excellent Customer SEvise

4
The cost of my car insurance has reduced by me 30% and the technology provided has enabled me improve my carbon foot print Reviewed on: 21st September 2022
D Little's avatar
D Little

Fair prices

5
Brilliant value for money. Cant fault them. Reviewed on: 21st September 2022
Pilly Avfc's avatar
Pilly Avfc

MILES BETTER

5
EASY TO JOIN AND EASY TO KEEP TRACK OF. THIS SEEMS A MUCH FAIRER WAY OF COVERING YOUR DRIVING NEEDS. LESS MILES LESS DOSH Reviewed on: 21st September 2022
michael perlin's avatar
michael perlin

Excellent

5
Very good company and genuine. Reliable Reviewed on: 21st September 2022
Jenni Johnson 's avatar
Jenni Johnson

Best insurance I never had

5
I couldn't believe in the beginning but after 2 year with this company I saved a lot of money, best insurance price in the market, best customer service and easy to install and control your millage. Reviewed on: 21st September 2022
Luis B's avatar
Luis B

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